Director of IT Support Services

At Everus, employees come first. We provide great pay, benefits and growth opportunities to more than 8,000 highly skilled team members across the country who are united by the common goal of safely Building America's Future. We take great pride in the work our employees do each day, which drives our success as one of the Top 10 largest specialty contractors in the nation, and we will ensure you have the tools, training and opportunities for a successful career. We look forward to having you on the team!

Responsible for overseeing the entire IT support function, managing a team of IT support professionals, and ensuring the efficient and effective delivery of IT support services to our organization.

• A working knowledge of IT at a level normally acquired through the completion of a four-year degree in computer science, information technology (IT) or related field; and
• Ten years' experience implementing IT support services and utilizing IT service management tools and frameworks, exhibiting leadership and management skills.

• Leads and manages a team of IT support professionals, including helpdesk technicians, IT support specialists and IT generalists. Provides mentorship and leadership to ensure high quality customer service.
• Oversees the day-to-day operations of the IT service desk, ensuring timely and efficient resolution of technical issues and user support requests. Implements best practices for incident management, problem resolution, and request fulfillment.
• Oversees management of user facing devices include workstations and mobile devices.
• Manages the inventory and lifecycle of IT assets, including hardware, software, and licenses. Implements asset tracking and monitoring processes to optimize asset utilization and reduce costs.
• Ensures a seamless and responsive support experience for end-users, addressing hardware and software issues, troubleshooting problems, and providing technical guidance. Implements self-service options and knowledge bases to empower end-users.
• Identifies opportunities for process improvements and service enhancements. Regularly assesses and updates IT support practices and procedures to meet evolving user needs and technology trends.
• Facilitates change management processes related to IT support services, ensuring that changes are well-documented, communicated, and effectively implemented.
• Monitors user satisfaction and feedback regarding IT support services. Implements measures to address user concerns and improve service quality.
• Provides regular reports to senior management on the performance of IT support services, including metrics, key performance indicators (KPIs), and service quality indicators.
• Evaluates emerging technologies, tools, and solutions that can enhance IT support capabilities and improve user experience.
• Performs other tasks and special projects as assigned.

• Salary range $164,720 - $205,900.
• Annual short-term incentive bonus of up to 50% of eligible wages based on eligibility and company goal achievement.
• Medical insurance (health savings account), including free programs like Learn to Live, Omada and Grand Rounds.
• Virtual care options, including Hinge Health, virtual primary care and Doctor on Demand.
• Prescription delivery service.
• Dental insurance.
• Vision insurance.
• Life insurance for employees, spouses and dependents.
• Accidental death and dismemberment (AD&D) insurance.
• Flexible spending accounts.
• 401(k) plan with matching contribution and retirement contribution.
• Employee Assistance Program.
• Disability insurance.
• Sick leave
• Vacation.
• 11 paid holidays.
• Employee discount programs.

• This position is required to be on-site at Everus' corporate location in Bismarck, ND or at an Everus operating company location. Hybrid option may be considered.
• Travel requirements: Moderate up to 25% including in-state and out-of-state by car and/or plan with overnight stays.
• Must be legally authorized to work in the United States, no sponsorships considered.
• May be required to maintain a valid driver's license.
• Background check, MVR and drug screen may be required.
• Minorities/Females/Disabled/Veterans. EEO/AAP

Current Everus employees: Ask HR about our referral program!