Service Designer

Credence is seeking a Service Designer to support a task order within GSA COMET II.

Minimum Bachelor degree in service design, business design or a related design discipline.
• Minimum of 5+ years experience designing complex service design systems for multiple touchpoints projects.
• 5+ years of experience in service design, user experience design, or related fields
• 7+ years of combined professional service design, CX, and/or UX experience.
• Prior experience working with General Service Administration (GSA) is HIGHLY preferred.
• Strong working knowledge of the Integrated Award Environment (IAE) user base of SAM.gov domains and FPDS.gov as applicable to the task order scope
• Ability to connect Integrated Award Environment (IAE) user desires to SAM regulatory and functional requirements to design solutions
• Strong understanding of current quantitative and qualitative user analysis techniques
• Ability to use web analytics to understand user flows, behaviors, and burden.
• Ability to suggest metrics and perform analysis on user data to optimize digital experiences for customers
• Ability to draft user flows from start to finish with technical input
• Ability to create and evaluate low-fidelity versions of their ideas before implementing them
• Ability to bring relevant people together to help them understand the user's goal and establish a common goal.
• Ability to plan and execute system mapping, customer journeys, scenarios and service specifications.
• Analyze research data identifying and generating meaningful insights and behavioral patterns.
• Work closely with visual designers contributing to the improvement of the design quality and final user experience.
• Collaborate with design lead, product owners and leaders to drive product strategy and the development roadmap.
• Strong knowledge of user-centered design processes and passionate about solving complex Service and UX challenges.
• Strong background in service and strategic design.
• Strong skills in conducting and synthesizing research, insights and findings.
• Strong skills in structuring and visualizing journey maps, service ideation, concept communication and specification.
• Skills in visual and interaction design as well.
• Prior portfolio showcasing design solutions and strategic approaches.
• Ability to facilitate workshops and set design sprints
  
• Knowledge of agile approaches and techniques.
• Ability to communicate effectively with different audiences.
• A solid competency in storytelling and public speaking. You are comfortable explaining your ideas to client stakeholders and to ideate the best means to present your conceptual work.
• Attention to details and organizational approach.
• Ability to understand the impact of technology on design deliverables.
• Required to have US citizenship with the ability to obtain and maintain a Clearance if required.