Lake House Host

Job Overview: Responsible to ensure all functions of Lake House are managed to company standards culminating in the best experience for Lake House guests.

Responsibilities and Duties:
Ensures that all Lake House Guests are greeted in a friendly, easy-going manner that is both calm and confident. Describes fully the facilities and amenities offered at Lake House and High Peaks Resort. Ascertains any special requests or potential needs, and makes the priority to "surprise and delight" with a high level of service throughout guests' stay. Working with the Front office manager, establishes and trains colleagues on the "Lake House way" and ensures that those standards are adhered to at all times.

Ensures that Lake House is fully prepared for guests at all times, ensuring that the facility is clean and well-maintained, that all scheduled programming (IE food and beverage, activities, etc.) is fully deployed on-time and at the highest level of quality. Incumbent will maintain constant communication with Housekeeping department to ensure that all guestrooms and public areas are spotless and guest-ready at all times, assisting with inspections and cleaning as necessary.

Ensures that food and beverage operation (programming changes throughout the year) is appropriately staffed for the number of guests expected, and, when appropriate, steps-in to either assist or fulfill the role of bartender-server.

In addition to performance of the essential functions, this position are required to perform a combination of the following supportive functions.

• Coordinates with Sales and Marketing Department to ensure that promotional efforts and "promises" are fulfilled on-time and precisely.
• Proactively seeks ways to improve the Lake House experience and works with other department heads and the GM to deploy those improvements.
• Ensures 100% guest satisfaction in fiscally responsible manner.
• Responsibilities may change from time-to-time depending on the business needs of the hotel, and will include, during need periods, working in other departments and other buildings on High Peaks Resort property.

Qualification Standards

• Self-Starter - anticipates the unseen, naturally goes above and beyond, one-step ahead of your surroundings to understand what "might" be needed. Takes ownership of and pride in surroundings.
• Personable - "Service to Others" personality, happy and always looking on the bright side. Always thinking "What can I do to make YOUR day?"
• Spontaneous - Able to problem solve on-the-fly. Always able to find a creative, cost effective, and smile producing solution.
• Ability to manage up and manage down - comfortable talking with guests, owners, executives, kids, and dogs.
• Bartending experience moves to the front of the line.
• Exceptional work-ethic "roll your sleeves up and make it happen" - unafraid to make beds, vacuum, pour a drink, run an errand.
• Proven Analytic Skills: Ability to understand data from multiple sources and write a coherent report analyzing the contents.
• Natural Motivator: People gravitate towards you and naturally want to be in your presence.

Other Expectations:

• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.
• All team members must maintain a neat, clean and well-groomed appearance (specific standards available).
• Team Members are always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties
• Complies with health and safety rules, regulations and procedures to maintain a safe environment.

Physical Demands:
The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:

Education:
Any combination of education and experience, that provides the required knowledge, skills and abilities. College education preferred.

Experience:
Minimum of one year experience in some aspects of hospitality operations

Licenses or certificates:
CPR Certification and/or First Aid Training preferred. Ability to obtain any government required license or certificate.

Grooming:
All employees must maintain a neat, clean and well-groomed appearance (specific standards available).

Other:
Additional language ability preferred.

Wage: $19.00/ per hour

We offer a comprehensive full-time benefits package consisting of medical, dental, vision, telemedicine, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accidental or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!