Director, Credit Finance - Payment Networks

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Director, Credit Finance - Payment Networks leads the implementation of Macy's strategic payments plan, managing outsourced service providers and fostering relationships across the business to enhance service delivery. This role serves as Macy's primary relationship executive with external business partners, coordinating and aligning payment activities across all entities. The director oversees all aspects of conceptualizing and deploying alternative and mobile payment options, including Apple Pay, PayPal, Klarna, and Google Wallet. Additionally, they develop the strategic direction for payment solutions by conducting market research and planning, coordinating closely with Tech and Digital teams (m.com and b.com).

The director also leads contractual negotiations with all payment vendors and ensures Macy's interests align with national merchant advocacy groups, such as the National Retail Federation (NRF) and the Merchant Advisory Group (MAG), advocating on legislative matters relevant to merchants. In this role, they create and execute strategies that meet the diverse needs of MCCS, Tech, stores, m.com, and b.com, ensuring alignment with business objectives. Perform additional duties as assigned.

What You Will Do

• Lead the payments function and organization, providing support for payment strategy, operations, and management across Macy's and Bloomingdale's.
• Develop the annual payments plan, including strategies, tactics, and resources needed to achieve goals, ensuring alignment with Tech, stores, and Digital teams.
• Provide leadership in the design, development, and implementation of new payment products and services.
• Oversee market and competitor analysis, providing direction and insights.
• Establish and manage a comprehensive payments reporting function that tracks, measures, and analyzes performance.
• Ensure payment communications are coordinated and effectively utilize resources to support payment plan objectives.
• Contribute to the development of joint ventures, partnerships, and affiliations, offering input and support to company leadership.
• Represent Macy's in professional societies and activities related to the payments industry.
• Oversee the network chargebacks and disputes team, minimizing losses while maximizing customer satisfaction.
• Manage a team by interviewing, hiring, supervising, coaching, and training direct and indirect reports; provide developmental opportunities, assign work, and establish strategies; ensure performance and behavioral expectations are met or exceeded; evaluate performance, coach employees, address complaints, and resolve issues.
• Maintain regular, dependable attendance and punctuality.

Skills You Will Need

Strategic Leadership: Ability to lead the payments function, aligning payment strategies with organizational goals and providing direction for the development and execution of payment solutions.

Vendor & Relationship Management: Strong ability to manage outsourced service providers and build lasting relationships with external business partners, ensuring service delivery and contract alignment.

Cross-Functional Collaboration: Experience working closely with Tech, Digital, and Operations teams to drive alignment between payment strategies and business objectives across departments (including m.com and b.com).

Contract Negotiation: Expertise in leading contractual negotiations with payment vendors and external partners, ensuring favorable terms and aligning Macy's interests.

Team Leadership & Development: Strong people management skills, including recruiting, training, coaching, and developing direct and indirect reports to achieve performance goals.

Communication & Influence: Excellent written and verbal communication skills, including the ability to present to senior leadership, regulatory bodies, and external stakeholders. Ability to craft strategic messages and influence key decision-makers.

Problem Solving & Analytical Thinking: Proficiency in analyzing complex problems, making data-driven decisions, and developing effective solutions for payment and financial operations.

Financial Acumen: Ability to analyze financial reports and metrics, manage payment budgets, and track payment performance to optimize efficiency.

Customer-Centric Focus: A strong commitment to providing outstanding service to both internal and external customers, maintaining high levels of customer satisfaction.

Advanced Technical Skills: Proficient in utilizing financial tools, market research tools, and advanced Excel for reporting and analysis; experience with payments-related systems is a plus.

Retail Payments Experience: A demonstrated track record of success in the retail payments environment, with deep understanding of Macy's and Bloomingdale's business needs and payment systems.

Supervisory Experience: At least 5 years of management experience, with a proven ability to lead, develop, and motivate a diverse team of professionals.

Who You Are

• Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy's aspires to achieve every day in every way.
• Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. 5+ years of experience required and 5+ years of management experience preferred.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

• An inclusive, challenging, and refreshingly fun work environment
• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal/financial advice)
• Resources for continuous learning, career growth, and leadership development
• 8 paid holidays
• Paid Time Off (first year prorated depending on start date)
• Tuition reimbursement program
• Guild education benefit funds 100% of tuition, books, and fees in designated programs
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
• Empowerment and autonomy to perform impactful work with tangible results

About Macy's

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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