Manager, Housekeeping

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Manager, Housekeeping ensures that the store is cleaned every day to maintain a welcoming environment for customers. Additionally, this position may involve distributing store supplies, maintaining wrapstand cleanliness, and performing other necessary duties as assigned.

What You Will Do

• Ensure a safe and clean environment for customers and colleagues.
• Exhibit courteous and professional behavior toward both internal and external customers.
• Clean and maintain fitting rooms and restrooms.
• Collect trash from registers, restrooms, offices, and common areas.
• Clean and restock restrooms as needed.
• Dust the sales floor, including high and low areas.
• Maintain carpets and tile floors.
• Implement shortage prevention initiatives.
• Ensure thorough understanding of all procedures, policies, safety standards, and shortage awareness.
• Promote proper waste management and sustainability practices.
• Conduct weekly checklists as legally required and allocate sufficient time for maintaining centralized waste collection areas.
• Act as the store's waste coordinator, overseeing the management of hazardous waste, universal waste, backhauled waste, and general trash handling.
• Serve as a role model for exemplary service and lead the housekeeping staff to deliver an outstanding shopping experience.
• Coach, motivate, and develop the housekeeping team to enhance productivity and efficiency.
• Uphold high customer readiness standards by ensuring clean and tidy restrooms, common areas, and offices.
• Clearly communicate store and company objectives to management and staff.
• Recruit, select, and train talented and results-oriented Housekeeping Colleagues.
• Cultivate a positive and inclusive work environment to retain top talent and reduce turnover.
• Address performance issues promptly and conduct timely reviews.
• Maintain regular, dependable attendance and punctuality.

Skills You Will Need

Attention to Detail: Ability to maintain cleanliness and tidiness in various areas of the store, including fitting rooms, restrooms, and sales floors.

Customer Service Skills: Demonstrates courteous and professional behavior when interacting with customers and colleagues.

Organizational Skills: Capable of managing multiple tasks efficiently, including cleaning schedules, waste management, and staff supervision.

Leadership Abilities: Ability to lead and motivate a team to deliver exceptional service and maintain high cleanliness standards. Ability to recruit, train, and develop a team of housekeeping colleagues to achieve productivity and efficiency goals.

Communication Skills: Effective communication with both management and staff to convey objectives, expectations, and feedback.

Adaptability: Flexibility to handle various tasks and responsibilities as assigned, including responding to changing priorities and situations.

Initiative: Proactive approach to ensure cleanliness standards are met and maintained consistently without constant supervision.

Who You Are

• Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy's aspires to achieve every day in every way.
• Candidates with a High School Diploma or equivalent are encouraged to apply. 1-2 years of prior leadership experience.
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
• Able to work a flexible schedule with retail hours, including days, evenings, weekends, and holidays.

What We Can Offer You

• An inclusive, challenging, and refreshingly fun work environment
• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal/financial advice)
• Resources for continuous learning, career growth, and leadership development
• 8 paid holidays
• Paid Time Off (first year prorated depending on start date)
• Tuition reimbursement program
• Guild education benefit funds 100% of tuition, books, and fees in designated programs
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
• Empowerment and autonomy to perform impactful work with tangible results

About Macy's

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team - Apply Today!

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