IT Service Desk / Watch Stander Supervisor

We are seeking candidates to supervise the daily activities of a team of IT Service Desk Watch Standers supporting a U.S. Navy facility located in Norfolk, VA. This is a great opportunity for cleared individuals to gain valuable IT supervisory experience working for a team that trains its members to perform system and network functions as a watch stander within a large enterprise environment.

What will you do:

Ensure that daily tasks, reports, floor checks and other activities are being performed by a team of IT Watch Standers.
• Manage an IT ticketing systems to ensure that reported cases are documented, escalated and triaged to the appropriate departments.
• Serve as an escalation point for critical system issues.
• Train team members on best practices and procedures.
• Work with program management to identify areas of improvement and provide solutions to ensure your team is able to perform all required duties.

What will your team do:

• Create, update, escalate and triage IT tickets using BMC Remedy, IssueTrak and other ticketing systems.
• Perform visual and physical inspections of controlled spaces and IT equipment.
• Conduct inspections of lighting systems, fire suppression systems, HVAC units, power distribution units for any hazards such as water leaks and building damage.
• Check and document meters and monitor devices for environmental and status readings.
• Complete shift turnover checklists.
• Monitor system and detection alarms.
• Send email notifications to management and other departments for various system and network issues.
• Provide escort support to within controlled spaces.
• Create and edit daily ticket reports.

Candidate must be able to:

• The candidate must have reliable transportation during inclement weather.
• The candidate must have excellent communication and customer service skills.
• The candidate must be able to obtain a Top Secret Clearance (or an in scope T5 investigation).
• Be a self-starter that can both work in and lead a team of IT Watch Standers.

What you'll need:

• HS 9 years of experience, BS with 5 years, or MS with 3 years relevant experience.
• Active DoD Secret Clearance with the ability to obtain a TS.
• Must be able to obtain a Comptia Security+ (or other approved) certification per DOD 8570 policy compliance within 120 days after employment if you do not currently hold this certification.

Desired Experience:

• A networking, computer, systems or other IT certification.
• Possess good analytical skills and experience creating and editing reports.
• Have hands-on experience with cable plant management and network equipment.
• Leading a team of IT staff such as a help desk, service desk or data center.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.