Administrative Business Analyst II - Digital Channel Operations (Remote)

This is a remote role that may be hired in several markets across the United States.

This position performs advanced data analysis to identify factors that affect business profitability, growth, and efficiency. Assesses current practices, collects information and industry trends, and creates specifications to support business operations. Determines improvements or solutions to address identified issues. Prepares technical reports by examining and summarizing data. May occasionally guide less experienced analysts or assist in development of process enhancements.

• Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output.
• Operational Support - Provides daily support for business operations by responding to inquiries, identifying issues, and working to improve standard practices. Assists in implementing recommended modifications and enhancements. May serve as an analytics resource to wider organization or business units.
• Identifying Objectives - Determines overall business needs through analysis and reporting. Suggests strategies to achieve company and department goals. Assists in creating specifications, project plans, or other forms of documentation to communicate business initiatives to wider work group.
• Reporting - Produces reports based on data analysis, industry trends, and process capabilities. Conveys patterns, problems, and areas of improvement.

In addition to the responsibilities listed above, the Business Analyst II will:

• Create agendas, track action items, facilitate meetings, and escalate issues as they pertain to Vendor bi-weekly meetings
• Own all Vendor communications
• Handle contract and cost tracking
• Perform monthly operations reviews & vendor scorecards
• Manage day-to-day administration of Jira tickets within the Digital Channel Operations teams
• Perform Digital Channel Operations monthly reporting

Bachelor's Degree and 3 years of experience in System Support or Analytics OR High School Diploma or GED and 7 years of experience in System Support or Analytics

Preferred Experience:

• Strong project management skills
• Communication & collaboration skills
• Ability to lead meetings and manage multiple projects across teams
• Ability to report across several lines of business and technology
• Vendor management
• Contract/cost reporting
• Experience working in fast-paced environment
• Background in financial services

This job posting is expected to remain active for 30 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

If hired in North Carolina, the base pay for this position is generally between $70,500 and $108,100. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits.