Fit360 Site Director

Summary Objective:

Develop Fit360 programs and grow business by creating member relationships, leading Fit360 Coaches to success, and working with the team to exceed all goals and expectations.

Essential Functions:

• Deliver the ultimate fitness experience to every member, every time
• Design weekly Fit360 programs and recommend exercises according to guidelines
• Develop Fit360 business and exhibit dedication to the member experience
• Grow percentage of participating Fit360 members to exceed monthly goals
• Monitor small-group fitness trends and member feedback to provide insight on Fit360 programs
• Visit Fit360 classes on a weekly basis
• Manage, coach and motivate Fit360 Coaches

Job Responsibilities:

• Recruit, hire, and train Fit360 Coaches
• Lead Fit360 classes, set-up and break down according to published schedule and course offerings
• Understand all Fit360 offerings
• Serve as primary point of contact for all new and existing members
• Engage all new and existing members in Fit360 value discussions
• Maintain accurate records of Fit360 Member Participation Rates
• Ensure 70 percent new member Fit360 trial class participation
• Ensure 40 percent conversion rate to Fit360 consistent participation
• Follow through and monitor all Fit360 leads and prospects, at one, 30, and 90 days
• Work with other team members to establish and achieve measurable goals
• Utilize technology for all personal training programming, scheduling, and billing
• Record all hours accurately
• Understand and follow employee standards of conduct and ethics
• Understand and uphold club building, facilities, service, program, and emergency procedures
• Complete all in-house staff training as assigned
• Assume other duties as assigned
• Work early mornings, evenings, and weekends as required

Required Knowledge, Skills & Abilities:

• Excellent verbal and nonverbal communication skills
• Excellent listening skills
• Ability to motivate and nurture others
• Demonstrated selling skills
• Strong work ethic that includes punctuality, organization, and attention to detail
• Ability to maintain a friendly, enthusiastic, and positive attitude
• Outwardly facing professional appearance
• Confidence and desire to create new relationships quickly
• Ability to quickly acquire and apply new knowledge and skills
• Ability to handle challenging customer experiences with patience, tact, and professionalism
• Superior sense of customer service at all times
• Willingness to work flexible hours
• Excellent telephone etiquette
• Mastery of Small Group Training Business Development
• Mastery of Small Group Training Sales
• Understanding of basic cash procedures

Required Experience, Education & Certifications:

• Personal training experience (preferred)
• Nationally recognized personal training certification from a US Fitness accepted provider is required within 30-days of hire
• CPR/AED Certification is required
• Participate in professional development and continuing education opportunities in order to maintain national certification per year

Employee Benefits:

All US Fitness team members receive:

• Complimentary Membership and Guest Privileges
• Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs
• Discounts on Serenity Day Spa Services and all apparel
• Employee Referral Gift
• In-house Continuing Education Credits and CEC Reimbursement

Additional Full Time Benefits:

• Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits
• 401(k) Retirement Plan
• Paid Time Off

Relocation: Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.

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