HR Data Management Supervisor, Shared Services

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
As the Supervisor of Human Resources (HR) Services you will supervise employees within multiple HR operations functions such as New Employee Onboarding, License/Certification services, Records Management, Data Management team, or the HR Services Contact Center. Provides sound interpretation and application of HR policies and processes, applies a broad base of human resources knowledge, judgement and initiative, processes HR transactions, and interacts with various departments to resolve concerns. The HR Services Supervisor utilizes prior HR knowledge to enhance productivity in systems & processes and ensures day to day execution of multiple HR systems and programs, including all data management actions, organization changes, and quality monitoring.

Experience in HR Shared Services or HR Operations in a large organization (10,000+ employees), along with experience leading a team or leading projects is preferred. Previous HR Operations process improvement experience and PeopleSoft experience preferred.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required

• Education
  Bachelor's Degree in Human Resource management, Business Administration, or related field

• Experience
  4 years of professional experience in one or more areas of human resource management.
  May consider additional years related experience in lieu of education requirement.

JOB DUTIES

• Provides accurate and efficient resolutions to complex and/or escalated issues and inquiries through multiple channels by following appropriate resolution/assessment - methodology (investigating and research), utilizing knowledge management tools, educating employees on self-service tools, and determining appropriate course of action or escalation for emerging issues.
• Provides leadership to HR Services team to ensure delivery of high-level customer service and ability to answer all Tier 1 level inquiries in all areas of Human Resources: Employee Relations, Payroll, Compensation, Benefits, Talent Acquisition, Leave Administration, and all HR related programs, policies, and procedures.
• Partners with other HR functions on tier 0 (self-service) and tier 1 document management.
• Support business process upgrades, enhancements, testing and data validation in HR systems.
• Supervises the workflow of the HR Service Center team to ensure optimal efficiency while maintaining high standards of service.
• Coaches and trains the team to ensure the highest level of compliance and manages individual performance.
• Interprets various policies and procedures to determine necessary resolution of various PeopleSoft HCM issues.
• Serves as the subject matter expert and key participant on a wide variety of HR projects for HR Service Center processes.
• Gathers and estimates resources required for project and planning purposes.
• Support data quality audits and initiate additional data quality audits to mitigate errors/issues.
• Responsible for analyzing and ensuring that complex payroll/personnel transaction issues are addressed and resolved.
• Researches, troubleshoots, and resolves issues to ensure data integrity in PeopleSoft HCM.
• Verifies and ensures Records files are prepared and complete for regulatory review/audits.
• Provides technical support and required PS HCM training to university managers as well as co-workers.
• Manages and coordinates data compliance, data protection for HR systems to Records Management, State Comptroller, and State Auditor.
• Reviews, recommends, and implements processes and procedures to improve service.
• Researches and gathers information and documentation for requests for subpoenas and Texas Open Records Act.
• Works with technical resources to manage exception processes minimizing impact on related processes.
• Researches and resolves department's issues pertaining to Time & Labor and Leave and Absence requests.
• Develops and creates high-level metrics/performance reports to management.
• Provides vision, leadership, planning, project coordination and management for the development of a cost-effective department while concurrently facilitating efficient operations to meet current and future business needs within the organization.
• Drives onboarding efforts from time of offer acceptance, through the pre-onboarding process to orientation.
• Performs other related duties as assigned.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare - no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!