Patient Access Rep II

Job Overview:

Comments

Utilizing a high degree of accuracy in obtaining all registration and financial data in order to provide necessary medical treatment and obtain proper reimbursement for the hospital. Communicating with all customers exhibiting excellent customer service skills. Interviewing patients to assure proper scheduling, registration and certification of services on all patients in a timely and courteous manner. Update the Master Patient Index as needed. Utilizing a high level of customer service in all aspects of the job.

Qualifications:

Required:

• High school graduate or equivalent
• Requires typing skills, medical terminology, office procedures

Preferred:

• Data entry and customer service experience
• Excellent communication and interpersonal

Certifications and Licenses Required:

• N/A

Scheduling Requirements:

• Per Diem - Day

Essential Functions:

Maintains accurate Master Patient Index and guarantor files

Identifies and reports any duplication of the MPI to the Senior Registrar

Consistently collects co-payments from patients and receipts appropriately

Complies with our policies on Advance Directives and Patient Rights

Provides patients with all regulatory documents, obtains signatures, and witnesses all patients signatures with their own

Copies and attaches appropriate documents (insurance cards, personal I.D., scripts, referrals, etc.) to the face sheet for retention in the Patient Accounts Department when available

Actively directs efforts toward efficient use of time.

Makes customer needs a priority

Verifies accuracy of patient demographic information so to avoid duplicating a medical record.

Performs unit courier services as required

Demonstrates proficiency in following emergency notification procedures per policy.

Demonstrates initiative and motivation in role; proactively addresses issues; identifies and resolves problems in an appropriate manner

Keeps noise levels at desk at a minimum

Is flexible and responsive toward needs of department and assists in every way to meet patient care needs

Actively assist in the orientation and preceptorship of new employees

Demonstrates proficiency in navigating all computer programs based on job function

Participates in workgroups and in-services; makes positive contributions

Interacts with patients and families in an empathetic, caring manner; acts as patient advocate.

Works collaboratively with all healthcare professionals

Demonstrates telephone courtesy and initiative in addressing concerns of caller

Work environment is organized, medical records are in proper location; patient confidentiality consistently maintained

Attends 100% of quarterly hospital-wide staff meetings and 80% of unit-based staff meetings.

Recognized as an advocate for teamwork

Assists in the throughput of patients within the department

Uses proper body mechanics in the care of patients when necessary

Obtains upon employment and maintains unit/department competencies and standards.

Contributes toward improving cost effectiveness and productivity

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,

high-quality academic medicine in a compassionate and equitable manner, while delivering

a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer