Customer Service Rep (Twin Falls, ID)

Are you customer-focused with an attention to detail? Are you proficient with computers and Windows applications? Do you have a positive outlook and excellent communication skills? Are you highly organized with an ability to multi-task and prioritize assignments? If so, we want to hear from YOU!

For a century, Wilbur-Ellis has experienced success and growth in marketing and distributing agricultural products and services. Join us and grow your career with a strong and profitable industry leader offering competitive compensation, tremendous growth and development opportunities, and a people-first work environment. Come grow with us!

General Purpose and Scope of Position:

This position provides administrative clerical support and is a team member in the interactions and interface between customer, field sales team and operations support to ensure excellent service and overall customer satisfaction. Provides clerical assistance in order processing and inventory management.

Key Skills and Abilities Include:

• High School Diploma or equivalent
• Proficiency with computers to intermediate level utilizing Microsoft Windows, Windows applications, and ERP order entry systems. JD Edwards practice and process training will be provided
• Knowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages, and ratios to practical application with accuracy
• Ability to sit at a desk and/or computer terminal to perform writing and/or keying/typing information for protracted periods of time
• Mobility to move freely across uneven terrain both indoors and outdoors safely

Key Personal Attributes Include:

• Strong interpersonal and effective communication skills (verbal, written, and utilizing all media (phone, e-mail, text)) for interaction with customers and fellow employees including the ability to maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• Practical organization skills with strong attention to detail along with the ability to multi-task and prioritize multiple assignments
• Ability to respond professionally to common inquiries or complaints from sales staff and other employees, customers, regulatory agencies, suppliers, etc.
• Reads, writes, and speaks the English language fluently

Specific Responsibilities and Key Deliverables Include:

• Assists with electronic order entry and processing (sales order, shipping documents, invoicing) utilizing JD Edwards Enterprise Resource Planning (ERP) software
• Responds to customer sales inquiries in a timely, accurate, and appropriate manner
• As part of the support team, document and process product use recommendations as required
• Utilizing JDE, enter and process customer's orders as requested. Meet or exceed timelines established under Timely Transaction Processing policy (TTP)
• Submit and code bills and invoices to our AP department for payment.
• Work closely with the Sales and Operations team to ensure adequate inventory levels are maintained to meet customer needs. Order product as required.
• Conduct monthly inventory cycle counts and annual full inventory reconciliations.
• Assist Sales Team inaccurate customer pricing and quickly resolve any inquires or concerns
• Prepare standard use and sales reports as well as any custom reports as requested by management, sales, and customer
• Assist branch manager with paperwork for onboarding new employees and maintaining employee DOT files.
• Assists other office team members in administrative tasks to ensure quality customer service, meeting deadlines, and sales support
• Supports Sales and/or Operations Manager as requested