Financial Specialist I

Fairfax County boasts a top-notch school system, safe neighborhoods, thousands of acres of parkland, and bustling town centers. County government sits at the heart of this dynamic community of almost 1.2 million residents and seeks employees eager to bring their energy, enthusiasm and skills to serve Fairfax residents and to shape the county's future. Land Development Services (LDS) is the steward of the county's land development and building construction codes and regulations, and its staff members embrace their essential role as "first preventers." Every day, through careful review, permitting and inspection of site and building construction, our staff protect the health, safety, welfare, and environment for those who live in, work in, and visit Fairfax County. Our department also serves as the gateway to much of the county's economic development, reviewing over 30,000 building and site plan submissions, issuing nearly 70,000 building permits, and conducting over 220,000 building and site inspections each year. If you would like to join a creative, collaborative, innovative team doing meaningful work, then LDS is the place for you.

The LDS Cashier Supervisor oversees the daily operations of revenue collection, reconciliation, and billing for Land Development Services (LDS). Ensures accurate and timely posting of transactions, manages the cashier team, and improves the customer experience through efficient cashier operations and call center management. Key responsibilities include reviewing and posting transactions, resolving discrepancies, processing customer returns and refunds, and ensuring compliance with financial policies and regulations. The supervisor will also serve as the subject matter expert on cash applications for permitting, proffers, and inspections, while providing training, feedback, and support to the cashier team. The position requires strong analytical skills, customer service expertise, and the ability to manage and lead a team.

• Demonstrated ability to lead and supervise staff performing a variety of functions, particularly in finance, revenue management, or customer service environments.
• Proven experience in financial analysis, forecasting, and reconciliation, ensuring accuracy and integrity in revenue collection and reporting.
• Strong ability to enhance the customer experience through efficient operations, high-level service, and effective handling of complex transactions and customer inquiries.
• Ability to handle escalated customer issues and provide effective solutions.
• Strong ability to enhance the customer experience through efficient operations and high-level service, particularly in handling complex transactions and customer inquiries.
• Demonstrated ability to communicate effectively with employees at all levels, providing clear guidance, feedback, and fostering a collaborative team environment.
• Strong background in using financial ERP system(s) such as FOCUS (SAP) for revenue collection, reconciliation, and billing processes.