Process Training Specialist

Lumos is looking for a full-time Process Training Specialist - Business Insight & Analytics! Are you excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we are harnessing our technology to the best of our ability - ensuring employees have the necessary skills and knowledge to drive innovation and operational excellence?

***Virtual yet preferred easily commutable to Company Locations near High Point, NC, Roanoke, VA, Waynesboro, VA***

Company Summary

Lumos provides 100% Fiber-Optic Internet access to more than 375,000 homes and businesses in Virginia, North Carolina, and South Carolina and has recently announced expansion into Ohio and Kentucky.

We believe that the possibilities of tomorrow cannot be built on the infrastructure of yesterday. That's why we're building a 100% Fiber Optic network from the ground up for families, businesses, and communities, backed by local, expert customer service. An Internet built for that most hopeful of all things - the future. Because whatever the future holds, Lumos makes it faster.

Our Mission and Values

At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can't be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.

We believe that the past is over, and the future is fast. That's why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there's no hierarchy, only hustle.

We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.

We're passionate about our customers' experience. Their futures don't stand still, and neither do ours. We'll never stop reinventing ourselves to meet our customers' evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people's lives.

Essential Functions

• Assesses training and development needs through surveys, interviews, focus groups, and communication with employees.
• Creates, organizes, plans, and presents various forms of onboarding, orientation, and process training for employees
• Develops unique training programs to fulfill specific needs related to process and change initiatives.
• Creates and/or acquires training procedure manuals, guides, and course materials.
• Develops and presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.
• Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
• Collaborates with department leaders to identify, assess and monitor training needs or training gaps across business functions.
• Organizes training and education events through various channels including in person or virtual.

Knowledge, Skills, and Abilities Required

• Excellent verbal and written communication skills
• Strong interpersonal and presentation skills.
• Experience working with process improvement and change management initiatives.
• Working experience using learning technologies, methods, and systems.
• Demonstrated analytical thinking, problem solving, and skills.
• Solid MS Office skills (Word, PowerPoint, SharePoint, Outlook, Excel).

Other Experience & Requirements

• High School Diploma required; Bachelor's degree preferred.
• 3+ years' experience in training and development.
• Understanding of key business operations within telecommunications highly desirable.
• Working experience managing multiple vendors and stakeholders.
• Use of project management methodologies to deploy learning programs a plus.
• Proficiency with various tools including PowerPoint, Jira, Confluence, SharePoint and relevant Learning Management Systems (LMS) preferred.

Benefits & Perks

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off and 12 Paid Holidays / Personal Days.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life's challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

• High Point, NC, USA
• Virtual