AGING/DISABILITY RESOURCE NETWORK MGR

JOB ANNOUNCEMENT

AGING AND DISABILITY RESOURCE NETWORK MANAGER

Department of Family and Support Services

Number of Positions: 1

(Additional vacancies possible pending budget approval)

Starting Salary: $80,628.00

Applications for this position will be accepted until 11:59pm CDT on 12/2/2024

Description

Under general supervision, assists in the management and administration of the Aging and Disability Resource Network by ensuring streamlined access to long-term services and support options for older adults and individuals with disabilities, and performs related duties as required

ESSENTIAL DUTIES

• Manage and provide strategic direction to the day-to-day operations of Aging and Disability Resource Network using data driven decision principles.
• Lead a team of Assistant Community Living Information & Referral Specialists, Supervisors and Administrative staff members. including providing proactive performance management of team and individual call center metrics.
• Develop a robust system for staff performance management including the identification of performance barriers, implementing interventions, and creating performance plans.
• Track performance outcomes and call center data analytics, coordination with community-based organizations, strategic planning, tracking service trends and identifying unmet needs.
• Effective problem solving, interpersonal skills and relationship building proficiency is required.
• Collaborate with team members to make a difference in our customers' lives by ensuring that they receive the right information at the right time
• Update and maintain resource directory and reference materials for the team
• Provide excellent customer service
• Conduct routine team meetings, coaching sessions, and presentations for a wide range of audiences.
• Work effectively with staff and external contacts to build and maintain successful teams and relationships.
• Coordinate and conduct ongoing training

Department of Family and Support Services

Location: 121 North LaSalle (City Hall)

Shift: Monday-Friday

Hours: 8:30am - 4:30pm

THIS POSITION IS IN THE CAREER SERVICE

Graduation from an accredited college or university with a Master's degree or higher in Gerontology, Psychology, Social Sciences, Public Health, or a directly related field, plus two years of experience in the planning, implementation, and administration of social service programs; OR a Bachelor's degree in the above listed fields plus three years of experience in the planning, implementation, and administration of social service programs

Selection Criteria

This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the interview will be selected

Preference will be given to candidates possessing the following:

• Previous experience leading large teams.
• Previous experience managing large scale social services programs for older adults.
• Previous experience documenting status and outputs of projects and processes as well as performance outcomes using data driven management principles.
• Working knowledge of issues and concerns facing older adults, adults living with disabilities, and their families and caregivers; aging and disability and community resources available in the local area; and Federal and State laws/regulations applicable to entitlement programs.
• Ability to provide person centered and person directed philosophies of service delivery; work in a professional manner with diverse populations of older adults with disabilities including mental, physical, functional, cultural, financial; environmental; to determine appropriate referrals.
• Previous experience with benefits and health care insurance programs for older adults and persons with disabilities.
• Previous experience applying quality management and improvement tools and processes
• Proficient in Microsoft Office and Microsoft Excel

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ANY AND ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago is an Equal Opportunity and Military Friendly Employer

The City of Chicago is committed to providing fair chance hiring and welcomes applicants with past convictions, recognizing the value of a diverse workforce and the potential for growth and positive change.

City of Chicago

Brandon Johnson, Mayor