Retail - Client Relationship Manager (CRM)
 Cognizant North America | |
life insurance, parental leave, paid time off, paid holidays, 401(k)
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 United States, Oregon, Portland | |
 Nov 18, 2024 | |
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Retail - Client Relationship Manager Location: Portland OR (applicants must live in Portland OR or willing to relocate) Level: Senior Manager About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is on the Fortune 500 and is consistently listed among the most admired companies in the world. Cognizant's RCGTH business unit is one of Cognizant's highest growth businesses and a critical part of Cognizant's business strategy. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant. Overview Client Relationship Managers (CRM) are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a high visibility and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well. Key Responsibilities
Measures A CRM's shared measures are margin, revenue, client satisfaction, & employee retention. CRM role-specific measures are renewal win rates, revenue and margin. Required Qualifications * Minimum 15 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry. * Experience managing Client P&L of $15 + Million dollars including reporting and metric assessment for the account. * BS Degree Preferred Qualifications * MS or MBA degree preferred * Strong background in a project environment and application development. * Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment * Must be detail oriented and able to manage and maintain all facets of complex assignments. * Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications * Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences Salary and Other Compensation: The annual salary for this position is between $150,000 - $170,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
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