Operations Manager

Decypher is a leading integrator of professional, technology, and management solutions and services. We provide our services globally to Federal, Commercial, Local and State clients. Our employees are our most valuable asset and play an integral role in the success of Decypher and our clients. Working at Decypher is not a job, but a career where your talent and energy is respected, and you can personally make a difference. Decypher invites you to join our professional team. Decypher is an equal opportunity/affirmative action employer committed to diversifying its workforce (M/F/D/V).

Job Summary:

The Operations Manager is a key leadership role for driving the growth and strategic direction of the Account Management Team. This role involves developing and executing business strategies and fostering relationships that contribute to Decypher's overall growth and success. The Operations Manager will work closely with cross-functional teams to shape the Decypher's long term vision and drive sustainable growth.

Supervisory Responsibilities:

• Direct supervision to Account Managers in various remote locations and regions.
• Direct supervision to Credentialing Specialists supporting Account Managers.

Duties/Responsibilities:

• Drive collaboration across the organization to identify needs and develop scalable solutions.
• Prioritize objectives and implement strategies to achieve company initiatives as part of the leadership team.
• Deploy data and research to drive cross-business corporate prioritization.
• Collaborate with stakeholders to achieve mutual goals.
• Directly and indirectly manage staff with the goal of enhancing professional development and personal growth.
• Manage relationships and deliverables with key Federal government clients.
• Travel to customer sites as necessary for effective Customer Relationship Management
• Additional duties as assigned

Required Skills/Abilities:

• Strategic vision with the ability to execute
• Demonstrated leadership presence and maturity
• Impeccable judgment and ability to make sound decisions in a fast-paced and dynamic setting
• Excellent written and verbal communication skills
• Executive-level presentation skills and ability to handle high-level client interactions
• Strong interpersonal, relationship-building, and negotiating skills
• High level of proficiency with Microsoft Office (Excel, Outlook, PowerPoint)
• Detail orientated

Education and Experience Requirements:

• Bachelor's degree in business or a related field
• MBA or other graduate-level degree (preferred)
• PMP certification (preferred)
• Minimum of seven (7) years' experience:
  
  
  
  • Leading high-performing teams,
  • Providing Program Management, and
  • Managing Federal contracts
  
  
  
  
• Knowledge in recruitment, hiring, and retention practices in the Federal contracting environment
• Knowledge in Healthcare Staffing (preferred)
• Knowledge in government acquisitions
• Location: Remote /Hybrid (within 50 miles of San Antonio, TX preferred)

Physical requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.