Clinical Resource Specialist (Baltimore)

Clinical Resource Specialist (North Carolina/South Carolina)

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

Responsible for the coordination and implementation of educational and clinical initiatives that support business objectives for assigned accounts and/or geographies. Works in collaboration with Clinical Business Manager/Director (CBM/CBD), District Managers (DMs), Account Managers (AMs) and others within the sales organization, to ensure a coordinated effort in meeting sales and clinical education objectives. The CRS utilizes experience to build relationships with key clinical and economic decision makers to drive adoption of focus products and influence sales. The CRS works with the CBM/CBD and cross-functional teams to deliver Smith+Nephew (S+N) branded programs, to provide customer facing clinical resources, and product based clinical education. The CRS acts within the scope of corporate objectives and policies to accomplish goals.

What will you be doing?

Business Development

• Collaborates with sales partners to develop business plans, clinical/educational strategies, and portfolio opportunities.

• Works with CBM/CBD to identify priorities for clinical and educational services across all sites of care in assigned territories.

• Collaborates to conduct business reviews for target accounts.

• Drives adoption of product utilization by providing education through multimedia resources.

• Identifies and communicates competitive intelligence to Sales, Marketing and Clinical teams.

• Works in conjunction with Medical Education team to find opportunities for case studies/generation of clinical evidence and new product implementations.

Customer Account Coordination and Partnership

• Collaborates to manage product validations and implementations in assigned target accounts.

• Completes assessments of customer needs and resource requirements needed for clinical education and product training during and after product validations and conversions.

• In conjunction with CBM, develops coverage plan and metrics for clinical education and product training in target accounts.

• Collaborates with sales partners to identify strategies to drive early adoption and account penetration in target accounts.

• Applies clinical, product portfolio, and clinical evidence-based knowledge to conduct consultative calls/meetings with Healthcare Professionals (HCPs) and decision makers in all market segments.

• Uses knowledge of S+N selling process for AWM portfolio of products.

Education and Product Training

• Maintains extensive knowledge of references for clinical research and evidence that supports key marketing messages.

• Maintains comprehensive product knowledge of focus brands.

• Acts as an educational and clinical resource for the advanced wound care portfolio in target accounts as well as with AWM colleagues.

• Provides formal presentations to a variety of audiences/venues (corporate, sales, marketing, physicians, high level decision makers)

• Participates with initial training, as well as educational partnership plan and on-going product in-services of acute care and post-acute markets including WCCs, HHAs, and long-term care facilities, leveraging technology when appropriate.

• Assesses and triages issues related to product performance and function. Maintains knowledge of formal complaint process and initiates/completes documentation per S+N compliance.

• Responds to customer questions/concerns related to S+N products on challenging/complex wounds.

• Provides clinical education and consultation to sales partners.

Relationship Development

• Uses clinical expertise and business knowledge to develop and maintain relationships with key clinicians and opinion leaders to establish and drive clinical credibility and adoption of S+N products.

Compliance and Ethics

• Embraces S+N Business ethics, adheres to stated corporate compliance policies, always represents S+N appropriately, and holds direct reports to the same standards.

What will you need to be successful?

• Registered Nurse, or relevant clinical background with licensure required. Bachelor's degree in nursing, or related clinical field strongly preferred. Wound care certification preferred.

• Minimum 3-5 years wound care experience within a clinical setting and/or 3-5 years clinical experience in an acute care setting.

• Must be able to travel up to 75% of time and may include overnight and/or weekends.

• Must be in proximity to a major metropolitan airport

You Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

• Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/)

• Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement

• Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day

• Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program

• Flexibility: Hybrid Work Model (For most professional roles)

• Training: Hands-On, Team-Customized, Mentorship

• Extra Perks: Discounts on fitness clubs, travel and more!

Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.