Remote Learning Support Specialist

Position Summary:

Reporting to the LMS Manager, the Specialist provides support in Canvas, Zoom, and other academic technologies at Yeshiva University. The position is remote and works on Eastern Standard Time [New York].

The preferred schedule is Sunday - Thursday.

Position Responsibilities:

• Serve as primary resolution resource for Canvas LMS system
• Provide excellent customer service through the resolution of help desk tickets
• Administer technical support for Zoom, Canvas, and other technology projects as assigned
• Troubleshoot technical challenges
• Work with faculty at all levels of technical competence
• Develop and deliver training materials such as best practices for Canvas to faculty
• Continuous learning Canvas-related education technologies

Experience & Educational Background:

• High School Degree or GED
• Experience supporting Canvas at the university level
• Demonstrated knowledge of online learning and related applications
• Understanding of FERPA and other regulations applicable to higher education

Skills & Competencies:

• Self-driven and able to work autonomously
• Excellent customer support and time management skills
• Interest in academic technology
• Professionalism and high attention to detail
• Proficient with Microsoft Suite

Salary Range:

About Us:

Yeshiva University is dedicated to academic excellence, intellectual exploration, and the advancement of timeless values that shape and impact lives. With a rich tradition rooted in Jewish thought and heritage, YU fosters a dynamic learning environment across its undergraduate, graduate, and professional schools. Our mission is to cultivate the next generation of leaders who will contribute meaningfully to society, guided by a commitment to ethics, innovation, and service. Our community extends far beyond the classroom, encompassing thousands of students, faculty, staff, and more than 70,000 alumni and supporters worldwide, all working together to build a brighter future.

As a Yeshiva University employee, you will be part of a welcoming, diverse, and intellectually engaging community that values collaboration, excellence, and professional growth. We offer a supportive and stimulating workplace with tangible employee benefits, opportunities for advancement, and a strong sense of purpose. Beyond professional development, YU is committed to ensuring a high quality of life for its employees, offering a work environment that prioritizes well-being, work-life balance, and a culture of mutual respect. Every role at YU contributes to our broader mission of education, research, and societal impact, ensuring that all members of our community-students, faculty, staff, alumni, and friends-are inspired to make a difference. We invite you to bring your talent and passion to YU and join us in shaping the future.

Equal Employment Opportunity:

Yeshiva University is an equal opportunity employer committed to providing employment opportunities to all employees and candidates without regard to race, color, age, sex, national origin, disability status, or any other characteristic protected by federal, state, or local laws.