Receptionist-Arcadia

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

We have an exciting opportunity for a Receptionist position that will support physicians, schedule all patient appointments (hospital and office follow-ups), collect co-payments and process all payments in Passport. Check incoming and outgoing mail, check and clear incoming faxes, verify insurance eligibility as needed. Complete all physician orders, schedule all test and diagnostic studies ordered. Obtain authorizations as needed and link authorizations to visits, tests or procedures. Verify any changes to patient demographics, update insurances at each visit.

As a successful candidate, you will:

• Answer calls, take messages, and provide information.
• Greet and direct visitors; maintain a welcoming reception area.
• Send/receive packages and manage deliveries.
• Support departments with clerical tasks.
• Register patients in EMR (Epic preferred) and verify demographics.
• Verify insurance eligibility and co-payments; submit IPA authorizations.
• Schedule multi-specialty appointments and coordinate physician orders.
• Assist with telehealth and patient portal registration.
• Excellent verbal, written, and interpersonal communication.
• Strong customer service skills; at least 1 year in a medical office preferred.
• Knowledge of EMR systems, managed care insurance, and IPA submissions.
• Independent, organized, and detail-oriented.

Your qualifications should include:

• High school diploma or equivalent.
• Minimum of one (1) year customer service experience (medical office setting preferred)
• Medical terminology knowledge

Additional Information:

• Full-time, day shift
• Monday - Friday, 8:00am to 5:00pm

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our Comprehensive Benefits, please CLICK HERE.