Government Services Territory Account Manager

Starkey Hearing Technologies
United States, Oregon, Portland
Nov 19, 2024
Description If you are looking for a career that supports our Veteran's check our opening! This role's primary focus is to drive hearing aid sales within VA Medical Centers, Military/DOD facilities, Community Care, and Indian Health Clinics. Key responsibilities include maintaining and expanding market share with existing customers and prospecting for new business within the assigned territory. The position emphasizes strong account relationships, CRM maintenance, and project management to support sales strategies. It also requires an understanding of audiology concepts and proficiency in fitting Starkey products to assist customers effectively. Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide. Watch this video to see more of what sets Starkey apart. https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6 JOB SUMMARY DESCRIPTION This primary focus is to drive hearing aid sales within VA Medical Centers, Military/DOD facilities, Community Care, and Indian Health Clinics. Key responsibilities include maintaining and expanding market share with existing customers and prospecting for new business within the assigned territory. The position emphasizes strong account relationships, CRM maintenance, and project management to support sales strategies. It also requires an understanding of audiology concepts and proficiency in fitting Starkey products to assist customers effectively. JOB RESPONSIBILITIES Account Strategy and Business Planning Increase market share within the assigned territory. Manage critical projects to support account strategies. Collaborate with the GS audiology account representative to present quarterly business reviews. Build relationships with internal and external stakeholders to highlight Starkey's value proposition. Maintain and update CRM with relevant contact and account information. Sales Pipeline Reinforcement Utilize consultative, evidence-based, and competitive sales strategies to identify customer needs and opportunities. Manage sales pipeline using sales tools to advance the sales process. Customer Relationship Management Establish and maintain customer partnerships to achieve mutual goals. Expand and retain the customer base within the territory. Provide ongoing support to account contacts, including audiology and product fitting assistance. Develop close working relationships with the GS support team, Customer Service, and Credit Representatives. Coordinate and enroll customers in training seminars. Training Complete product and sales training to enable effective customer education. Conduct in-office training, seminars, and hands-on product training. Collaborate with the government services team to provide new products and ongoing training to customers. Conduct and support regional training and national symposiums. Perform other duties/responsibilities as assigned. JOB REQUIREMENTS Education 4-year degree or equivalent work experience MS or AuD in Audiology or Licensed hearing instrument specialist required Experience Minimum of 2 years' experience in the hearing aid industry. Knowledge / Technical Requirements Proficient with Microsoft Suite Salesforce CRM Minimal experience with PowerBI Proficient in smartphone technology Virtual meeting platforms Competencies, Skills & Abilities Selling skills Territory Management Business Acumen Teamwork Product Knowledge Strategic mindset Working Conditions Approximately 75-80% of travel which includes a mix of day and overnight based on territory needs. Valid Driver's License Equipment Operation Standard office All hearing aid programming interfaces, cables and Demo Hearing Instruments Knowledge of audiological diagnostic and verification equipment #LI-KS2 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)