Associate Director, Senior Application Support Lead

We are seeking an experienced Production Support Specialist with in-depth understanding of capital markets verticals, specifically within the Equity Derivative space. A strong understanding of supporting front-to-back production trading systems with a focus on connectivity, risk and position management. In this role, you will provide critical support for the Equity Derivative trading operations, ensuring the stability and efficiency of systems that facilitate trading, settlement, and reporting.

Responsibilities:

• Build out effective monitoring via ITRS GENEOS, Grafana Dashboards and Elastic log collection in order to support end-to-end trading applications, from front-office execution through to back-office settlement.
• Be an experienced problem solver who can troubleshoot and resolve issues related to network connectivity, market data services, FIX messaging, and overall client / server operations while ensuring seamless communication with the trade desk.
• Bring understanding of automation and SRE oriented operations that will reduce manual toil, invent solutions that streamline processes while guiding development in building a environment that is supportable in design.
• Manage deep infrastructures and understand server, database, and operational optimization practices.
• Have extensive SQL knowledge that can be used to extract, manipulate, and analyze data for issue resolution, reporting, and process improvements.
• Collaborate with traders, operations, and IT teams to identify and address system issues and optimize performance.
• Run programs which include topics such as vulnerability remediation, disaster recovery, parallel environment management, and others.

Must-Have

• Degree in Computer Science or Engineering with 5+ years of experience in a lead / senior production support role.
• Solid experience in Unix-based systems , capable of collaborating effectively with Unix admins and network teams.
• Experience in scripting in Python, Teact or other automation technology.
• Strong familiarity with FIX, SWIFT or other messaging protocols.
• Knowledge of SQL Oracle and Mongo databases from data extraction to problem solving daily issues.
• Proven track record in building monitoring solutions that incorporate the latest technologies and protocols including open telemetry, Splunk or elastic log collection, Dynatrace, ITRS, etc.

Nice-to-have:

• Knowledge of front-to-back office processes and systems utilized in a trading environment.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

The good-faith expected salary range for the above position is $135,000 - $225,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs.This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC's high performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above