Desktop Support Analyst

Location:

Join the Cleveland National Field Services team as a Desktop Support Analyst on the Tiedeman Campus team! Be part of a team that is working to improve the experience for KeyBank employees through superior customer service, hands on technical assistance, and exploring new end user technologies.

• Engage in the support of Key's computer platforms at corporate, campus and data center locations.
• Provide high level of customer service to Key's internal client base.
• Effectively communicate with the end user
• Setup, maintain and troubleshoot Microsoft Windows and Apple MAC OS computers.
• Complete work on assigned tickets within SLA.
• Use industry standard concepts, practices, and procedures.
• Rely on documented and established guidelines to perform the functions of the job.
• Be detail oriented and thorough, must follow tasks through to completion.
• Communicate using excellent grammar and listening skills.
• Work closely with team and produce clear documentation.
• Remain clearly focused while multi-tasking.
• Learn new things and adapt to new procedures and requirements.
• Provide audio\visual support.

• 2 + years of technical support experience in a computer support environment
• Possess an associate degree in computer science and/or business, or work experience equivalent.
• Exhibit computer problem solving capabilities with experience in root cause analysis.
• Work within a customer oriented, positive team environment
• Demonstrate strong interpersonal, verbal, and written communication skills for communications with technical and non-technical staff.
• Provide knowledgeable support on multiple complex projects and initiatives within scope, budget, and timeline.
• Track corporate IT assets throughout computer lifecycle.
• Install, support, and maintain desktop applications.
• Provision applications using Microsoft System Center Configuration Manager (SCCM)
• Support desktop and mobile operating systems
• Configure, troubleshoot, and repair hardware.

• Configure, troubleshoot, and repair hardware.
• Support desktop and mobile operating systems
• Configure network connectivity, including mobile computing.
• Demonstrate functional knowledge of information security and best practices.
• Possess excellent customer service skills, be detail oriented and organized.

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.