Customer Experience Leader, Supply Chain

Atkore International
United States, California, Chino
Dec 13, 2024
Description Customer Experience Leader, Supply Chain Who we are: Atkore, is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world. With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions. Who we are looking for: Atkore is seeking an energetic problem-solver to support and connect the Voice Of the Customer (VOC) through sales, inventory, operations, and production excellence; reporting directly to the Customer Experience Manager. This role will be located out of our Chino, CA Regional Service Center (RSC). What you'll do: Support Atkore Regional Sales Managers (RSMs) and agents to provide an unmatched customer experience. Support the Sales, Inventory, and Operations (SIOP) process through supply chain analytics. Play a critical role in maintaining customer relationships by reliably addressing day-to-day issues. Coordinate high velocity orders with our logistic and distribution teams. Investigate service issues, define root causes, brainstorm solutions, and implement countermeasures to reduce future firefighting. Make informed decisions supported by data and the Voice of the Customer (VOC). What you'll bring: Excellent judgment, problem-solving abilities, and communication skills. High level written and verbal communication. The ability to thrive in a fast-paced environment and multi-task while keeping a focus on the customer. A bachelor's degree (Supply Chain Management or related is preferred) and a drive to launch a successful career. 1-2 years experience in a supply chain focused role, preferably customer-facing. Within 3 months, you'll: Complete your new hire "Immersion", preparing you for success in your new role. Develop relationships with the key internal and external stakeholders you will work closely with every day. Have a strong understanding of Atkore's customers and agents. Within 6 months, you'll: Have a strong understanding of Atkore's businesses, markets, customers, and strategic direction. Within 12 months, you'll: Be comfortable maneuvering within Atkore and addressing almost any customer issue that arises with complete autonomy. Be forward-looking to the point of being able to develop and implement solutions to proactively improve customer experience. Be the lead subject matter expert and advocate for the customer through sales, inventory, operations, and production excellence. Pay Rate: $54,880- $68,600 #LI-MH1 Atkore is a four-time Great Place to Work certified company and a two-time Top Workplaces USA award winner! We're committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values. Join our team and align yourself with an industry leader! Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)