Manager of Oncology Services
 Carle Health | |
 United States, Illinois, Peoria | |
| 221 Northeast Glen Oak Avenue (Show on map) | |
 Dec 17, 2024 | |
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Overview
Serves as the Manager of all Outpatient Oncology Clinics/Departments. Responsibilities include managing oversight of day-to-day department operations, including department staff; efficient and effective administrative, clinical, educational, and maintenance operations within department; identifying and making recommendations regarding process improvement opportunities; and managing special projects, which includes oversight of the Oncology Clinical Research program. Responsible for the departmental operating and capital budgets, employee engagement & turnover, and the optimization of resources to meet/exceed departmental and organizational key performance metrics. Qualifications License/Certifications: Basic Life Support (BLS) within 30 days - American Heart Association (AHA); Licensed Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR) Education: Bachelor's Degree: Nursing (Required) Other Knowledge/Skills: Responsibilities Manages leaders of day-to-day operations in each department Procures necessary equipment and resources for personnel in all Oncology Clinics Ensures department planning and scheduling is in compliance with budgetary guidelines, proper distribution of assignments and adequate staffing, and appropriate space and facilities for subsequent performance of duties Manages the development and implementation of patient scheduling procedures that maximize the number of daily procedures that can be performed to ensure efficient operations in the departments Manages various personnel actions including, but not limited to, hiring, performance appraisals, promotions, vacation schedules and corrective action. Ensures the availability of proper staffing for delivering patient care in all Oncology Clinics Ensures compliance with regulatory agencies such as JCAHO, IEMA, IDPH and FDA Manages development and maintenance of departmental policies, procedures, and objectives Works closely with department leaders to ensure safe, accurate, and quality care is provided Oversees the quarterly site visit activities conducted by the outside radiation safety consultants and suggests corrective actions Works to promote a positive work environment which emphasizes respect for patients, families, physicians, staff and internal and external departments Oversees staff coordinating machine maintenance and machine repairs and minimizes machine downtime Works with providers and the department director to coordinate provider schedules and coverage for time off Provides opportunities for staff development and in-service programs Enhance patient access and ease referral management for physicians Develops coaching and corrective action plans as needed to influence team members related to performance and behaviors Investigates performance and behavioral issues with HR to make employment status decisions Coaches and grows team members as a part of their personal and professional development Works with department leaders to set goals and objectives for achievement of operational results Makes daily patient and employee rounds in each department Mentors staff toward achieving excellent patient experiences Models the organizational values and behaviors Possesses ability to collaborate and communicate effectively with providers, staff and patients to assist in identifying and solving problems Enforces and adheres to all organizational personnel/legal compliance policies and procedures and safety guidelines Completes and conducts performance reviews with direct reports and gives oversight on indirect reports performance reviews Connects the dots for staff by communicating how our department and region fits into the organization and the work throughout the organization, its subsidiaries and affiliates Ensures the ongoing training and development of department leaders Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance review process Builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace Hires and manages; sets expectations, holds accountable, coaches, develops, and trains as needed Responsible for team engagement and making it a great place to work for staff Participate in regularly scheduled department staff meetings are conducted to share information/ideas, seek feedback from staff and discuss employee concerns; resulting in a plan of action to address concerns, and provide staff development Manages personnel selection, training, orientation, discipline, developing, and guidance of staff Completes timely performance reviews with staff Develops standards of performance and expectations for staff Manages development and maintenance of established departmental policies, procedures, and objectives Oversees and evaluates day to day activities to ensure quality patient outcomes Ensure staff meets mandatory education and competency requirements Works in conjunction and collaboration with department engagement champion to cascade information to team Identifies problem areas (in patient care delivery, staffing, and business development) and works toward solutions Ensures patient satisfaction levels result in positive trends. 95%or higher Ensures that department complies with hospital-established policies, quality assurance programs, safety, and infection control policies and procedures Reviews RL Event reports with Director of Oncology to determine causes and to provide for prevention of future incidents through counseling and education of staff and appropriate discipline Maintains an environment that meets standards of safety, cleanliness and orderliness Monitors current patient care practices and patient flow to identify inefficiencies and opportunities for improvement Participates in gathering data on PI initiatives, including chart review Participates in determining root causes Initiates and implements process improvements based on evidence-based practices and best practices in the delivery of care for oncology patients Works to improve patient outcomes through various initiatives, committees and work groups Selects metrics to track patient outcomes Monitors referring physicians with use of monthly dashboards Monitors and manages department employee engagement scores and turnover rates Manages quality metrics and regulatory standards related to their specific area of responsibility and knows how to obtain results and maintain compliance Clearly assigns responsibility for tasks and decisions and sets clear objectives and measures; Monitors process, progress and results Monitors technology advancements and is responsible for addressing quality as it relates to equipment and technology Continually networks with other departments and programs to seek best practice program design innovations Measures and monitors process, progress, and results. Can quickly sense what will help or hinder accomplishing a goal and removes barriers Monitors, evaluates and implements actions to improve employee and patient satisfaction Monitors department dashboards with metrics that track timeliness of throughput, access of services, referral management, and other appropriate departmental metrics Exhibits collegial relationships with referring providers and the community to enhance referrals and new business Prepares annual budget, prepares department business plans, and other projects as requested by the department Director Manages expenses and identifies opportunities for savings and for cost avoidance Monitors patient revenue and statistical reports paying particular attention to variances and the cause of the variance Monitors department productivity Prepares reports identifying adverse trends, investigation into trends, and appropriate recommendations to address and resolve trends In conjunction with Director of Oncology, collaborates with Billing/Coding teams to ensure efficient operations Ensures appropriate staffing for volume and manages overtime Prepares reports setting forth progress, adverse trends and appropriate recommendations or conclusions Collaborates with ILCC & Carle Research departments to sustain Clinical Research program in Oncology at Methodist Works with physicist, provider and other necessary personnel to ensure applicable clinical trials are open and offered to Carle patients Serves on committees and attends meetings as required/ requested Assists in meeting facilitation and presentation About Us Find it here. Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health. Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com. Compensation and Benefits The compensation range for this position is $42.08per hour - $72.38per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits. | |