Specialist 1, People Data and Payroll Administration

People Services and Solutions Specialist - People Direct (People Agent)

Responsible for customer service and direct contact with Employee, People Leader, Candidate, Retiree becoming a key point of contact within the employees Lifecyle.

Key responsibilities

• First point of contact for customer (Employee, People Leader, Candidate, Retiree) via establishedPeople Direct channels (Live Chat, ServiceNow case, email or phone), answering queries on policy,procedure and redirects non-people queries as required
• Investigates simple queries to develop problem resolution
• Is responsible for dispatching inquiries not defined for scope of tier 1 team
• Works in identifying potential additions to scope of tier 0 or tier 1
• When needed, triages customer requests and queries, to tier 2 (People Specialists) or tier 3 (PeopleRelations, People Experience & Solutions or People Partner)
• Provide day to day administrative support including, but not limited to, maintaining personnel files, general employee and candidate inquiries.
• Responsible for verification of dependent eligibility.
• Maintain uncompromising confidentiality of information and exercise wise judgment and protocols when working with confidential information/documentation.

General Profile

• Works independently with limited supervision
• Actively supports junior colleagues
• Drives / Pariticipates in cross-team initiatives and projects of medium to high complexity
• Suggests CI ideas and drives their realization under moderate guidance
• Has proven record of showing Electrolux core competences and proactiveness in daily work

Professional Knowledge

• Shows competence in own area and knowledge of general business principles
  Demonstrates critical approach and holistic view on the current processess and ways of working
• Based on the acquired knowledge proposes solutions to existing problems

Technical Skills

• At least intermediate knowledge of the systems used in particular HR area: Workday, TalentONE, SNOW,etc.
• At least intermediate knowledge of Microsoft Office Package: Word, Excel, PowerPoint, etc. in line with the functional scope

Minimum Qualifications:

• Bachelor's Degree or 1-2 years administrative experience required.

Functional Competencies:

• Very good understanding of entire Employee Lifecycle processes for white and blue collars environment
• Experience in execution of People Data Processes
• Experience in application of various HR tools (Case Management, HR Portals, Chatbot, Knowledge Management tools, Digital signature tools, E-archiving tools)
• Knowledge of Workday or equivalent tools
• Fluent English /Spanish is preferred not mandatory

Core Competencies:

• Service Management including Service operations and technology
• Customer care
• Active listening
• Cultural fluency
• Ownership
• Report building
• Prioritization
• Proactiveness
• Resilience