Director, Technical Program Management: Mulesoft Automations, Integrations, & Agentforce

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About Salesforce

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About The Team:

Did you know that over $700 billion is spent each year on integrating systems? Much of that is spent building brittle, single-use, point-to-point connections between systems that become a tangled, insecure, unchangeable mess. Yet the application landscape in most companies is only getting more complex with increasing adoption of best-of-breed SaaS line-of-business solutions and productivity demands requiring specialized software suited to accelerating every task and function.

MuleSoft, a Salesforce company, is delivering the solution to this enormous market, enabling agility, reuse and composability on a global scale through API-led connectivity, both on-premises and in the cloud. Our platform is used by organizations in over 60 countries, from emerging companies to Global 500 enterprises and our growth continues to accelerate.

As part of Salesforce, we have an opportunity to offer our customers a fully integrated solution for their integration and automation needs based on business processes and jobs to be done, rather than siloed to one system or another. Gartner calls this hyperautomation, the orchestrated use of multiple technologies, tools or platforms to automate your enterprise. With Slack, we have an enormous opportunity to bring the power of this platform to every end user in the business and meet every stakeholder in this digital transformation where they spend the majority of their time, allowing end users to create their own automations with every system in the enterprise and collaborate seamlessly with every stakeholder.

MuleSoft is also poised to play an important role in enabling Agentforce to take action across the enterprise. Key innovations include: Salesforce API Catalog, MuleSoft Topic Center, OOTB actions for 80+ MuleSoft for Flow connectors, Integration Agents, and more!

Role Overview:

We're looking for a skilled program manager with a proven experience managing complex cross-functional programs in an enterprise organization. You will bring extensive knowledge of program and project management processes and procedures, software development methodologies, and program management best practices with a passion for driving new products from initial concept to successful delivery and market adoption. As a senior leader you will drive major strategic initiatives from beginning to end and identify and drive opportunities for collaboration across the Salesforce ecosystem. You will be responsible for partnering with cross-function and cross-cloud leadership teams to drive the strategy of one or more programs, as well as helping to plan, organize and work with teams to execute the vision. The TPM will often be covering new ground within the company and will need to determine how different organizations work, align key people to goals, and be creative in determining how to drive to success, leveraging successful models where they exist and creating processes and best practices where they don't.

Strong candidates for this role will have experience driving cross-functional initiatives at scale and be well versed in go-to-market motions, product development, cross-cloud collaboration, as well as planning, organizing, and collaborating with teams to execute on product vision and operational excellence. You will need to ramp up quickly and become familiar with MuleSoft and Salesforce product offerings and high level architecture. You will need to collaborate and coordinate across multiple functions and clouds to achieve your roadmap.

Note: This is an Individual Contributor role.

Responsibilities:

• Act as a key member of the MuleSoft Integration and Automation leadership team, driving strategic planning and operations across the organization, including company and cloud-level planning and timelines, resource and budget allocation, leadership meetings, all hands, product reviews, etc.

• Be a key liaison across the global teams (spread across US, India and Argentina) to ensure consistent communication and alignment across geos.

• Lead programs by achieving alignment across teams and functions on program scope, vision, business goals, release planning, delivery schedules and program structure.

• Run meetings with program key stakeholders to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and drive the strategic vision and execution of each program.

• Develop strong partnerships with key functional stakeholders (Product, Engineering, UX, CX, Quality and Performance, Customer Success, Marketing) to drive focus on business goals. Be a trusted partner for executive management to ensure program success.

• Provide visibility to program status (issues, risks, metrics, etc.) on an ongoing basis through push status reporting (to all stakeholders, team members, and interested parties).

• Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals.

• Create a collaborative environment that fosters creativity, innovation, and learning.

• Be a catalyst within the organization, someone who can help advance our Product & Technology strategy globally and drive others in the organization to change.

• Enable and empower a team of high-performing TPMs working in related areas to drive product and process changes.

• Preempt escalations by anticipating trouble spots.

• Drive clear decision-making (process, tools, and facilitation) required to balance risk, effort, and timelines.

• Lead and implement process improvements (change management) while managing active projects.

• Facilitate the development of collaborative cross-team dependency solutions.

• Foster an environment of ownership, transparency, and accountability.

Minimum Qualifications:

• 10+ years experience managing technical, complex initiatives & projects from initiation to completion for a SaaS/PaaS based Product Development organization

• Ability to successfully partner with all functions across the entire company

• Experience with product development lifecycle, and software development lifecycle, practicing principles of Lean and Agile and how to blend with traditional project management best practices

• Proven ability to work effectively and prioritize and organize your work and the work of others to align with the broader organizational vision and goals

• Outstanding organizational, communication, and relationship-building skills conducive to driving alignment and customized approaches for different audiences

• Excellent analytical, problem-solving, and feedback skills with an ability to exercise sound judgment in resolving issues and conflict

• Ability to execute and manage performance and expectations within a cross-functional, matrix management environment

• Experience overcoming the difficulties of managing projects with remote and global team members under tight constraints and timelines

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