Customer Service Representative

Location: Blue Bell, PA

About SKF:

SKF has been making the world spin since 1907!

SKF is an industry-leading manufacturer dedicated to a culture of belonging, where our people flourish in an equitable environment that promotes leadership development and career growth. SKF bearings played an integral role in helping Mars Rover collect rock and regolith samples on the planet's surface.

As an SKF team member, you will join 40,000 colleagues from more than 130 countries developing bearing technology and services that make rotation more reliable and sustainable. Sustainability is at the heart of everything we do. SKF aims to have net zero
greenhouse gas emissions at all our production facilities by 2030.

SKF products keep vehicles rolling, power the machines that put food on your table, and even reach into the cosmos as part of the Mars rover mission. Founded in Sweden in 1907, today SKF is publicly traded on the Nasdaq Stockholm with annual sales in 2020 of approximately $10 billion.

Summary:

The Vehicle Aftermarket (VA) is the automotive aftermarket business unit within the SKF Automotive Division. We service the independent aftermarket with products, services and concepts for cars and commercial vehicles. Our customers range from distributors to retailers and garages around the world.

This individual must work closely with our external customers and, internally, with our Accounting, Logistics, Pricing, Planning and Sales departments to ensure we exceed customer expectations. The candidate will provide timely, accurate and effective order processing, claims processing, and communications to ensure customer satisfaction for automotive and heavy-duty customers through knowledge and use of SKF support systems. The successful candidate must possess excellent communication skills.

Responsibilities:

• Front Line key customer contact to ensure customer satisfaction, support, and follow-up.
  
  
  
• Answer calls from inbound phone queue.
  
  
  
• Order entry, part number interchange, basic technical assistance, expediting, handling of customer complaints and return goods.
  
  
  
• Co-ordinate the resolution of claims and/or open invoices.
  
  
  
• Actively utilize customer interactive sites (portals) as required to ensure accurate up-to-date information and communication with customers.
  
  
  
• Manage the customer portfolio (i.e. Customer Master, basic contract, shipping instructions).
  
  
  
• Act as a liaison between the customer, sales, and manufacturing regarding new, current, and future requirements.
  
  
  
• Initiate and participate in both procedural and systems improvement projects in response to changing customer requirements, to identify, recommend and implement solutions that ensure continuous improvement.
  
  
  
• Visit SKF offices, manufacturing, and customers as required (limited travel).
  
  
  
• Identify and take action against defects in products, services and systems.
  
  
  
• Other project and responsibilities as assigned.
  
  
  

Requirements:

• Some college or equivalent customer service experience required
  
  
  
• Minimal travel as required.
  
  
  
• Two (2) years business related experience.
  
  
  
• Excellent communication, interpersonal, and organizational skills.
  
  
  
• Detail orientated with the ability to identify and solve issues.
  
  
  
• Advanced computer skills required. Candidate must be able to work in multiple applications concurrently, often using multiple monitors.
  
  
  
• Must be able to manage multiple tasks in a fast paced, complex environment with the ability to prioritize effectively.
  
  
  
• Individual needs to possess a positive attitude, be flexible, and have an ability to work well under pressure.
  
  
  
• Full time / 40 hours with potential for OT
  
  
  
• 10am to 7pm ET
  
  
  
• Partially Remote - Tue-Wed-Thur in office, Mon & Fri in home office
  
  
  

What You'll Love About SKF:

Rest and Relaxation.
Enjoy a generous PTO policy and 13 paid holidays.

Work/Life Integration.
SKF supports work/life integration, home, family, community, personal well-being and health. Flexible work options available, depending on role.

Diversity in the Workplace.?At SKF, we strive to embed Diversity, Equity and Inclusion in everything we do. By developing a culture of belonging, our people can flourish; leading to an inclusive, equitable environment that promotes leadership, engagement and innovation.

Best in Class Benefits.
SKF cares about the wellbeing of our employees. Comprehensive healthcare options to fit your needs and opt out payment. Added benefits include company paid life insurance, STD, LTD. Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more!



Reports to: Manager Customer Engagement
Location: Blue Bell, PA
Job ID: 21152

SKF provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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