Deposit Operations Specialist

Summit Credit Union
paid time off, 401(k)
United States, Wisconsin, Cottage Grove
1709 Landmark Drive (Show on map)
Nov 20, 2024
Description Are you passionate about empowering communities through financial wellness? Join Summit Credit Union and be a key player in delivering top-notch deposit products and managing departmental relationships. You'll ensure our members receive efficient and accurate service while implementing and maintaining regulations, procedures, and disclosures for new and existing deposit products. Your expertise in ACH and Share draft processing, Cash Management, wire transfers, and other deposit-related functions will be crucial in helping us achieve our mission. Apply now and make a difference with us! Expected Outcomes Provide deposit knowledge and member service to both internal and external members. Use knowledge associated with all SCU deposit products, features, benefits, policies, procedures, regulations, and market conditions to answer questions. Implement procedures that support member relationship building and remove activities not involved in the member interaction from the front line. Provide real time feedback and information to front line staff for achieving member standards. Review and process the exception reports daily (ACH and/or Share draft). Reviews and takes appropriate steps for ACH Stop Payments and ACH Written Statement of Unauthorized Debit forms, including creating returns on Fedline or our core system. If concerns or questions, contacting members and/or staff to ensure items are processed correctly. Review and process ACH origination items including debit origination (DBO) forms and Stop Payment forms. Maintain overall knowledge of compliance, regulatory and procedural aspects of all deposit products, including: Decedent accounts Trust accounts Power of Attorney accounts Payable on Death rules UTMA accounts Manage IRA/HSA forms and applications through our IRA administrator and our core system. Load and process foreign wires, including research with our vendor of any issues that result from foreign wire processing. Process wire requests balancing timeliness with proper security procedures to ensure members funds are delivered and received within approved guidelines. Includes, but not limited to: Calling title companies to ensure information provided is correct. Contacting members in certain scenarios to ensure wire request is approved and person is familiar with receiver to hedge against fraud. Provide excellent member service to internal staff and members regarding their accounts over the phone in a efficient manner. Understands and is accountable for executing all job functions in a way that is consistent with all requirements of BSA, OFAC and the USA Patriot Act/Customer Identification Act (CIP). Job Specifications Professional well-developed writing and interpersonal skills essential for interacting with credit union staff, members and outside business partners. Requires ability to work accurately with figures and ability to perform detailed work. Work also requires the ability to operate a variety of office equipment (Laptop, Microsoft Word and Excel). At least 3 years of experience in a bank or credit union setting. Requires educational equivalent to a high school education with Associates desirable. Additional coursework in office procedures required. A 4-year degree may be considered in lieu of 3 years bank or credit union experience. Requires judgment to solve day-to-day problems but usually within established guidelines using a member service approach. Ability to identify and execute process improvements to increase the member experience or create an efficiency for the department. Ability to analyze situations, problem solve and use good judgement to perform day to day responsibilities. Must have strong, proactive decision-making skills. Ability to work independently, react quickly and solve problems, utilizing the available sources. Self-Disciplined, detail oriented, and can effectively manage time and prioritize multiple tasks. Experience having difficult and/or sensitive conversations with members and internal employees; ability to exhibit empathy and professionalism under stressful circumstances. Intermediate mathematical skills required (Addition, Subtraction, Multiplication and Division). Why Summit? Professional Growth: Opportunities for career development and advancement to help you reach your full potential. Work-Life Balance: Enjoy flexible work schedules and generous paid time off to maintain a healthy work-life balance. Retirement Benefits: Benefit from our 401(k) plan with employer match to secure your future. Employee Wellness: Participate in programs and resources designed to support your overall well-being. Community Involvement: Engage in initiatives that give back to the community and make a positive impact. The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all outcomes, responsibilities and qualifications required of employees assigned to this job. Physical Demands of Position: While performing the duties of this position, the employee is required to sit, stand and walk, use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift/push/pull and /or carry up to 10 pounds. Environmental/Working Conditions: Works in a typical administrative setting with climate control and appropriate lighting. Travel to branches requires exposure to outdoor and traffic conditions. Equipment Used: Variety of office equipment (telephone, printer, pc, mobile devices, etc.) EEO Statement: At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit, and business need. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)