Patient Access Representative I, II or III - 132220

University of California - San Diego Medical Centers
United States, California, San Diego
Nov 20, 2024
UCSD Layoff from Career Appointment: Apply by 09/19/24 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Special Selection Applicants: Apply by 10/01/24. Eligible Special Selection clients should contact their Disability Counselor for assistance. This position will be hired at the Patient Access Representative Level 1, Level 2 or Level 3 depending on the experience of the selected candidate. DESCRIPTION UC San Diego Health's Revenue Cycle department supports the organization's mission to deliver outstanding patient care and to create a healthier world - one life at a time. We are a diverse, patient-focused, high-performing team with a commitment to quality, collaboration, and continuous improvement that enables us to deliver the maximum standard of care to our patients. We offer challenging career opportunities in a fast-paced and innovative environment and we embrace individuals who demonstrate a deep passion for problem-solving and customer service. Under the direct supervision of the Access Manager, the Patient Access Rep/HA 1 pre-registers, pre-admits, and admits patients by telephone and/or in person. Assists with the efficient collection of accurate demographic information, reviews insurance benefits, obtains prior authorizations, patient estimates, cash collections, interacts with physicians/office personnel as well as other hospital personnel, and assist patients with discharge/post-hospital care. Interact with hospital departments including but not limited to Utilization Review and Patient Business Services to ensure correct and timely reimbursement. Provides support to higher level Patient Access Reps and other related duties as assigned. MINIMUM QUALIFICATIONS Minimum One (1) year of recent experience in Customer Service or equivalent combination of education and experience. PREFERRED QUALIFICATIONS UC San Diego - Extended Studies Intensive Revenue Cycle Course Certificate. Experience in a medical office or hospital setting. SPECIAL CONDITIONS Must be able to work various hours, days, shifts, on-call, and various locations based on the 24-hour Medical Center's business needs. Employment is subject to a criminal background check and pre-employment physical. Pay Transparency Act Annual Full Pay Range: $44,746 - $52,409 (will be prorated if the appointment percentage is less than 100%) Hourly Equivalent: $21.43 - $25.10 Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).