Collections Specialist

About this role:

Initiate contact with the Client to ensure the Client pays for services within the terms of the contract. Evaluate Client's credit history to review, approve, recommend terms for new business or escalate to sales, management, outside counsel if delinquent. Support sales when client dispute invoices or requires supporting documentation/ preparation of a statement. Maintain collections history in Oracle - iCollections.

What you'll do:
* Understand and adhere to all corporate guidelines for pricing, legal, product, Gold Notes, SOX and country specific laws.
* Evaluate credit history, review and help prepare Sales Agreements with Sales for non-standard terms before presenting to Client; provide updated language, calculation of credits for re-writes and recommendations for edits or further approvals before submission to Client.
* Start collections process through iCollections automating collections workflows and combining collection efforts via phone and email to the Client.
* Coordinate with the GEMS and the Order Management teams to validate Clients outstanding balance or refund any overpayment coordinating with Cash Applications
* Identify Client issues early and escalate to management and sales.
* Provide recommendations for enforcing terms or preparing a payment plan directly with the Client.
* Meet and exceed all monthly and quarterly targets.
* Electronically invoice and collect through Clients web portals.
* Preparation of credit memos and accurate coding depending upon the nature of the credit.
* Provide monthly reports to management and Sales on all balances >$10K 60 days + delinquent.

What you'll need:
* High School Diploma required; Associates Degree or equivalent work experience preferred.
* 3 or more years of related office experience in one of the following areas: Customer Service, Collections, Sales Support.
* Proficient in all Microsoft Software. Oracle and a CRM system knowledge a plus;
* Excellent verbal and written communication skills.
* Ability to communicate with a diverse audience at various levels and all countries and cultures within the organization;
* Effective listening skills;
* Excellent customer service skills;
* Strong initiative;
* Ability to work in a fast paced, high pressure environment;
* Excellent time management skills and ability to meet tight deadlines;
* Strong analytical and problem solving skills;
* Attention to detail;
* Ability to adapt to a constantly changing environment;
* Strong interpersonal skills;
* Strong team player;
* Ability to build strong internal/external business partnerships.

Who you are:
* Motivated, high-potential performer, with demonstrated ability to influence and lead
* Strong communicator with excellent interpersonal skills
* Able to solve complex problems and successfully manage ambiguity and unexpected change
* Teachable and embracing of best practices and feedback as a means of continuous improvement
* Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges

What we offer:
In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:
* An upbeat, positive culture. Integrity, objectivity, collaboration, results and a no-limits mindset are central to our values
* Limitless growth. We work with you to help you meet your goals and advance within the company
* Encouragement to be innovative and challenge status quo
* Exposure to industry leading training and development
* Performance based recognition and rewards

#LI-AK2

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

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