Veterinary Practice Manager

Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education ( https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

The University of Georgia College of Veterinary Medicine, founded in 1946, is dedicated to training future veterinarians, providing services to animal owners and veterinarians, and conducting investigations to improve the health of animals as well as people. The college benefits pets and their owners, food-producing animals, and wildlife by offering the highest quality hospital and diagnostic laboratory services. Equipped with the most technologically advanced facilities located on a university campus, the college is dedicated to safeguarding public health by studying emerging infectious diseases that affect both animal and human health.

The College of Veterinary Medicine values all members of the university community, recognizing that differences in experience and culture can only lead to a more well-rounded, accepting academic environment as embodied in our Principles of Community ( http://vet.uga.edu/principles-of-community/" target="_blank"> http://vet.uga.edu/principles-of-community/>)

General business hours of Monday-Friday, 8am to 5pm. with potential for answering calls/texts outside of business hours.

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

The Veterinary Practice Manager will oversee the daily operations of the PHC/ SOC. The PHC/ SOC is a general practice for dogs and cats where the next generation of veterinarians learn to practice across the spectrum of care ( SOC). SOC means a variety of high-quality, evidence-based care options that meet the needs of both the patient and the client. The Practice Manager will oversee the day-to-day operations of the PHC/ SOC with the goal of ensuring exceptional patient care, client experience, and instruction of veterinary students. The Practice Manager will also be responsible for helping maintain a positive and welcoming environment for PHC/ SOC doctors, staff, students, clients, and patients.

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

1. Manage staff and processes that facilitate the provision of exceptional veterinary care in an efficient manner simultaneous with effective instruction of students and ensure that day-to-day operations run smoothly.
a. Clients and patients need to be seen and treated in a professional, timely, and competent manner.

b. Identify potential "bottlenecks" and formulate solutions to remove inefficiencies in business and medical operations.

2. Oversees practice appointment schedule.

a. Manage scheduling templates to optimize the number of procedures and appointments seen each day.

b. Coordinate and communicate changes to appointment schedules, ensuring adequate floor coverage is available.

c. Ensure caseload goals are being met and work with the College of Veterinary Medicine ( CVM) Communications and Marketing team to drive growth as needed.

3. Participate in the financial management of the practice
a. Development of an annual budget in partnership with PHC/ SOC and VTH leadership.
b. With PHC/ SOC and VTH leadership, oversee accounts receivable, accounts payable, and payroll.
c. Review monthly profit and loss statements.
d. Set prices for goods and services in partnership with PHC/ SOC and VTH leadership.
e. Reconcile finances: Manages daily deposit, Audits charges on routine basis, Manages client statements and bills

4. Inventory management

a. Maintain an accurate inventory database, conducting bi-annual audits.

b. Oversee the ordering of supplies and pharmaceuticals, monitor costs, and ensure costs and mark-ups are kept up to date in the practice information management system.

5. Manage equipment
a. Manage regular preventive maintenance and service/maintenance contracts.
b. Repair/replace.
c. With PHC/ SOC and VTH leadership, manage new equipment requests.

6. Facility management including:

a. Ensuring a safe and clean environment for clients, patients, faculty, staff, and students, working with UGA FMD and the College's facilities team to address concerns as needed.

7. Manage medical records
a. Ensure quality, accuracy, and completeness of records.
b. Serve as the liaison between the PHC/ SOC and the EMR company.
c. Help manage the use of the EMR system as well as other supporting systems (such as AI software) throughout the practice.
d. Recommend and help implement more efficient processes.

8. Ensure compliance with University, College, and VTH policies and procedures as well as all state and federal regulatory requirements.

1. Manages personnel activities including:

a. Oversee staff scheduling

b. Approve staff time and attendance in the University people management system.

c. Develop programs for staff and student orientation and staff continuing education.

d. Organize and run team meetings with the Assistant Hospital Director of the PHC/ SOC.

e. With CVM/ VTH HR, recruit and onboard new personnel.

f. Provide annual evaluations of staff and throughout the year manage staff performance.
g. Work to enhance communication and team-building.

2. Ensure compliance with all UGA/ CVM human resources policies and procedures.

3. Create and maintain a welcoming and positive environment, working with CVM/ VTH HR to resolve conflicts as needed.

1. Oversee appointment and prescription reminders along with other official communications between the PHC/ SOC and clients.

2. Ensure a positive customer experience through process improvements, and customer service practices and procedures to help retain existing clients.

3. Work to attract new clients by partnering with VTH and CVM Communications and Marketing teams to create and implement a marketing plan that may include advertisements, social media posts, booths at community events, etc.
4. Maintain the PHC/ SOC website.

5. Handle client concerns in a timely manner and help resolve client issues.

6. Work with PHC/ SOC faculty to ensure a high-quality experience for students.