Salesforce Business Systems Analyst

Who We Are:

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers.

Why We are Different:

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members' unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

What You will Get:

1. A unique, inclusive and supportive company culture.
2. Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
3. Fair and competitive compensation.
4. Career development and mentoring and opportunities to grow.
5. Holiday, personal and vacation days.

Summary/Objective:

At Lippert Components, the role of the Business Systems Analyst is critical in the success of our teams in delivering and maintaining technology products which exceed the expectations of our customers. This is a cross-functional role that will collaborate with Customers, engineers, developers, admins, and business users across the organization. Your main tasks will include performing detailed requirements analysis, documenting processes, writing user stories, conguring in Salesforce, performing user acceptance testing, and communicating regularly with project team and stakeholders. This role will support a complex Salesforce.com environment, including Marketing Cloud, Sales Cloud, Service Cloud, Community Cloud, Field Service Lightning, custom Lightning Platform development, and integrations with many third-party applications. To succeed in this role you should have a natural analytical way of thinking and be able to explain difcult concepts to non-technical users. An ideal candidate will have experience in Service Cloud, Salesforce.com or other CRM platforms, and agile project management, and will be passionate about building customer journeys using data driven decision making in order to build a world class customer experience.

Duties and Responsibilities:

1. Design, build, test, deploy, and maintain solutions on the Salesforce.com platform, with a focus on Marketing
2. Cloud and Sales Cloud journeys.
3. Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and
4. implement solutions.
5. Lead ongoing reviews of business processes and develop optimization strategies.
6. Remain up-to-date on the latest process and IT advancements to automate and modernize systems.
7. Conduct meetings and presentations to share ideas and findings.
8. Perform requirements analysis.
9. Document and communicate the results of your efforts.
10. Effectively communicate your insights and plans to cross-functional team members and management.
11. Gather critical information from meetings with various stakeholders and produce useful reports.
12. Work closely with customers, end users, technology teams, vendor partners and management.
13. Ensure solutions meet business needs and requirements.
14. Create wireframes based on requirements and solution for customer facing products.
15. Perform user acceptance testing.
16. Manage projects, develop project plans, and monitor performance.
17. Update, implement and maintain procedures.
18. Prioritize initiatives based on business needs and requirements.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

• Primarily working indoors, office environment.
• May sit for several hours at a time.
• Prolonged exposure to computer screens.
• Repetitive use of hands to operate computers, printers, and copiers.

Qualifications:

1. Minimum of 3-5 years of experience in Consulting, Product Development, Business Analysis, and/or Project Management.
2. Some Salesforce.com consulting, administration, development, or analyst experience. Salesforce certication(s) strongly preferred.
3. Bachelor's Degree in Business, Information Technology or related discipline; OR, if no degree, 5 years of experience in Consulting, Product Development, Business Analysis, or Project Management.
4. The ability to inuence stakeholders and work closely with them to determine acceptable solutions.
5. Ability to segment LCI's complex business environment into components allowing issues/tasks to be split up into manageable parts to achieve goals timely and successfully.
6. Ability to work with multiple LCI teams to leverage ideas and success stories, as well as lessons learned.
7. Strong requirements gathering and interviewing skills to identify needs of stakeholders/end users and translate their needs into user stories for execution
8. Prior experience working in an Agile environment. Scrum Master or related experience desired .
9. A history of leading and supporting successful projects.

Preferred Education and Experience:

1. IT/Technical Skills are desired
2. Experience working with disparate teams in a large organization
3. Ability to write technical documentation and training materials
4. Passionate about enabling sales teams and processes leveraging Salesforce or similar CRM
5. The ability to thrive in a growing, evolving, FUN team environment

Competencies:

1. Strong communication skills
2. Understands technical concepts
3. Must be able to work well in collaborative teams
4. Attention to detail
5. Can break big goals down into achievable action items
6. Understands software development practices (Agile, SCRUM, Git, etc.)
7. Understands Sales Operations Best Practices

Supervisory Responsibility:

This role does not have any supervisory responsibility upon hiring.

Position Type/Expected Hours of Work:

This is a full-time salary position, and hours/days of work are decided by your reporting manager.

Additional Eligibility Qualifications:
List any other specific eligibility qualifications.

Work Authorization/Security Clearance:

Must be able to pass EVerify.

AAP/EEO Statement:

Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.

Lippert's strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.

Lippert's strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.

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