IT Technician

ProSphere (PST), a Planned Systems International (PSI) company, is seeking an IT Technician to support a production environment. Under the general direction and supervision of the Deputy Project Manager, the candidate will perform diagnostics on laptops and peripherals as they are received from the field. The candidate works from general guidelines and follows standardized procedures and instructions and maintains detailed records and logs of all services performed. Coordinates work with other personnel and vendors as needed. Provides technical assistance and support to logistics, quality assurance and Project Manager, as required. This is a full-time position located in Jeffersonville, IN. Veterans are encouraged to apply.

Conducts tests of computer equipment to determine if it is functioning properly and diagnoses problems with equipment
• Diagnoses, all equipment returned to National Processing Center (NPC), including laptops and other peripheral equipment; tests and repairs all field repairable assemblies.
• Packages all equipment in standardized proper way for return shipments.
• Documents all repairs for Quality Assurance testing and processing.
• Interfaces with departmental staff when required to ensure National Processing Center (NPC) customer satisfaction.
• Performs inventory of assets to include laptops, printers, monitors and accessories.
• Maintains technical documentation library as required.
• Maintains neat and organized work areas.
• Assists Deputy Project Manager on testing of equipment and providing information to field engineers.

• Associate degree in electronics or equivalent certificate from a technical or trade school, or other equivalent training and work experience.
• Excellent organizational skills.
• Good command of the English language and good verbal and writing communication skills.

• Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl
• Able to lift, carry, move, load and unload heavy objects (up to 50 pounds)
• Ability to sit at a workstation for long periods of time

PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.

It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.

Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing HRDepartment@plan-sys.com, or by dialing 703-575-8400.