Tier II Technician

Planned Systems International, Inc.

life insurance, flexible benefit account, tuition reimbursement, 401(k), retirement plan

United States, Georgia, Augusta

Nov 21, 2024

Tier II Technician

Location

US-GA-Augusta

Job ID

2024-10924

Overview

Planned Systems International, Inc. (PSI) is seeking Tier II Technician. The Tier II Helpdesk Technician responds to work orders and walk in requests for deskside and remote support including hardware, operating system, software, printer, mobile devices, and other end user IT related support requests for staff at Eisenhower Army Medical Center, and its geographically separated units.

Onsite - Fort Eisenhower, GA

Essential Functions and Job Responsibilities

Shall independently resolve all types of software and hardware support requests.

Contractor shall be proficient with the current Windows desktop operating environment and installation and configuration of client software.
Contractor personnel shall be able to utilize diagnostic software tools, remote management applications, and Active Directory utilities.
Technician shall be the first escalation point for Tier I techs and should represent appropriate progression of knowledge from the entry level Tier I positions.

Minimum Requirements

Minimum of 3 years of professional experience.
Must meet DOD 8140 basic requirements for Tech Support Specialist: COMPTIA A+ , Network+ or Security+ CE versions.
Windows 10, Office 365, Active Directory, ServiceNow, and MS Office

Desired Qualifications

COMPTIA A Plus CE and Security Plus CE.
Associates or Higher in Computer Science or Information Technology.
5 years of professional experience.

Physical Demands

Ability to work on office automation equipment. Infrequent travel within continental United States.

Company Benefits

PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.

EEO Commitment

It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.

Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing HRDepartment@plan-sys.com, or by dialing 703-575-8400.