Manager, Product Strategy

The American Hospital Association (AHA) is a national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. The AHA has two main offices, located in Washington, D.C. and Chicago. We are currently seeking a Manager, Product Strategy for our Chicago office. This position is a hybrid role (three days in the office, two days working remote).

Starting base salary = $100,000- $125,000- $150,000 (commensurate with related experience). The AHA is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location.

The Manager, Product Strategy is responsible for the successful commercial operations of key business-facing (B2B) programs for the association. The management and operations purview includes product life cycle management, stakeholder management, strategic account management and program execution all resulting in achievement of stated financial goals. This role owns product roadmaps from deployment through commercialization and ongoing management for the AHA Associate and AHA Preferred Cybersecurity Provider (APCP) portfolios as well as other commercial programs within both portfolios; effectively interprets and manages data, facts, voice of customer/member inputs and feedback across these areas in order to make sound business decisions and recommendations where products intersect other programming. The successful candidate will develop strong connections internally, with our members, customers and business partners in order to ensure effective account management of strategic accounts.

Essential Functions of the position include, but are not limited to:

• Develops and executes strategic and operational program/product roadmap(s) that demonstrates to leadership progression and growth of the programs for AHA, AHA members and business clients.
• Works with a cross-functional team to ensure fulfillment of product requirements, evaluates product performance and transition products/enhancements from development to commercialization.
• Manages key AHA strategic commercial accounts within AHA Associate and APCP portfolios, including the day-to-day account management of those accounts. Guides product management team on the execution of key strategic accounts and builds strong relationships with key AHA internal and external stakeholders in support of these accounts.
• Collaborates with internal teams, including leadership, sales, marketing and programming to identify new opportunities through partnerships; and team up with subject matter experts, product, IT and fulfillment teams to develop concepts into pilots which could then be commercialized.
• Ensures the technology, AHA key member issues and architectural roadmap is properly aligned with and supports product/business roadmap.
• Assumes responsibility to establish and maintain relationships with third parties/vendors, AHA SMEs, key stakeholders, marketing professionals, content editors, and production staff on program adjustments.
• Manages internal and external stakeholders in an effort to understand short-term and long-term strategic needs and guide them in support of our mutual objectives
• Supports the development and manage the execution of strategic and operational plans across initiatives.
• Formulates, organizes and manages inter-connected projects; ensuring that all projects are delivered on time, within scope and within budget.
• Develops and controls deadlines and activities, maintaining schedules; assisting in determining product delivery, deployment dates to product enhancements as well as programmatic client critical dates.
• Leads feature/editorial releases and ensures feature enhancements respond to customer needs.
• Responsible for product quality control, delivery, managing schedules and tasks related to all aspects of product and program management.
• Creates and maintains comprehensive project documentation; assesses program performance and aims to maximize ROI; apply change, risk and resource management; resolves projects' higher scope issues and prepares reports for upper management. Assists upper management team in preparation of budget of the product and program area.
• Accountable for the delivery and service management as per the SLAs and KPIs to ensure that we are consistently meeting the client's and participant needs.
• Leads all program planning, facilitating onboarding activities, and manage service throughout program lifecycle of program.
• Accomplishes department objectives by managing staff; closely works with individual team member goals and objectives and regularly checks in on achievement of individual goals and objectives.

The American Hospital Association (AHA) is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. We will provide reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call (312) 422-3000 and ask for the Vice President, Human Resources or email hr@aha.org and let us know the nature of your request and your contact information.

We value the commitment and creativity that our diverse team members contribute to the AHA's mission to advance equitable care and health improvement for all. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our members and the communities they serve.

Individuals from all backgrounds, such as veterans, people with disabilities, differing gender identities and sexual orientations, national origin, spiritual beliefs, and race are encouraged to apply.

We offer a competitive total rewards package including:

• Medical/Dental/ Vision coverage (LGBTQIA+ inclusive)
• Short & Long term disability
• Life Insurance
• 401(k)
• Vacation, Personal, Health & Volunteer Time Off days
• 11 Paid holidays
• Physical and mental wellness programs
• Paid parental leave, including adoption
• Hybrid work environment (3 days in the office, two days from home)
• Opportunity to join our Diversity Equity and Inclusion Council & Employee Resource Groups to help us continue to build a diverse, inclusive and equitable workplace culture
• Opportunity to join AHA Cares and give back to the community
• Opportunity to join the Employee Activities Committee and help plan events that bring colleagues together to connect
• A variety of professional development and mentorship opportunities
• Tuition Reimbursement
• Access to AHA Learning
• Work with colleagues who are passionate in our mission

Bachelors of Business Administration (required)

4 - 6 years: * Six years' min. related experience with 4-6 years' min. experience with combination of program/product planning, development and execution, plus account/relationship management experience
* Account management related experience
* Successful program/product management execution in a health care provider or health care vendor setting is strongly
* Demonstrated success developing and driving engagement, utilization and retention through content across products, services and (online) communities
(required)