Microsoft Intune Tech Sr Lead Analyst - SVP

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. Well enable growth and progress together.

The Microsoft Intune Tech Sr Lead Analystis responsible for systems management health, expert support, and technology modernization. The overall objective of this role is to use subject matter expertise of systems management products to resolve complex issues, assure endpoint agent health, and improve automation by working with related teams or 3rd party vendors.

Responsibilities:

• Hands on work with Modern and Legacy Systems Management products such as Microsoft Intune, Microsoft Endpoint Configuration Manager (SCCM), Liquit Workspace, Microsoft Autopilot, Adaptiva OneSite, Microsoft SQL, Microsoft .Net, Python
• Work with the End User Digital Workspace team on a variety of high-impact, high-profile problems or projects to produce beneficial outcomes relating to simplicity, efficiency, and quality of service
• Provide in-depth and sophisticated analyses, Level 4 technical guidance, and identify key indicators for system performance improvements
• Perform impact analyses, design testing approaches and responsible for applications dealing with the overall operating system
• Identify and resolve issues, engaging in Root Cause Analysis (RCA)
• Learn new technologies quickly to enable strategic technology roadmaps
• Guide activities such as quality control, work allocation, coaching/mentoring, ensuring ongoing compliance with regulatory requirements
• Evaluate controls as a subject matter expert to help mitigate negative outcomes through prevention, detection and correction
• Accomplish administrative tasks as assigned
• Design and create complex processes and reporting streams, participate in the review and approval of requirement documents
• Examine and update processes and procedures for hardware acquisition toward automation
• Understand diverse stakeholder needs and share and influence stakeholder expectations
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years of experience with systems management products such as Microsoft Intune, Microsoft Endpoint Configuration Manager (SCCM), Liquit Workspace, Microsoft Autopilot, Adaptiva OneSite, Microsoft SQL, Microsoft .Net, Python
• Experience in managing projects, providing level 4 support, producing operational automation improvements, and delivering infrastructure technology products or services
• 10+ years working with enterprise sized corporations and expertise on global financial systems or large complex environments preferred
• End to end knowledge of Modern Systems Management technologies and their supporting products such as Microsoft Active Directory, Azure AD, and other related products
• Experience developing solutions for complex problems or building best practices (design of metrics, analytical tools, benchmarking activities and related reporting) Consistently demonstrate clear and concise written and verbal communication with ability to communicate technical concepts to a non-technical audience
• Proven analytical, diagnostic and multitasking skills with focus on execution and attention to detail
• Demonstrated ability to both work independently and partner with virtual teams in a high-pressure matrix environment
• Demonstrated ability to take ownership of various parts of a project, add initiative and complete tight deadlines or handle unexpected changes in requirements

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

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In addition to salary, Citis offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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