Senior Director, Payments Consulting Account Partner

Senior Director

Payments Consulting Account Partner

Banking & Financial Services consulting

United States

ABOUT US

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

COGNIZANT CONSULTING

Within Cognizant is Cognizant Consulting, a global consulting organization delivering strategic and domain consulting through industry and technology expertise. With over 6,000 consultants worldwide, Cognizant offers high-value consulting services that improve business performance and operational productivity, lower operational expenses and enhance overall performance. Clients draw upon our deep industry expertise, program, and change management capabilities, and analytical objectivity to help improve business productivity, drive technology-enabled business transformation and increase shareholder value. We provide several Business/IT Consulting Services including Business Strategy, IT Strategy & Roadmap Development, Process Re-Engineering & Transformation, Enterprise Architecture & Technology Selection, and Domain Solutions. The Cognizant Consulting team is a high performing organization that is continually expanding our client base and is increasingly being recommended by analysts such as Forrester and Gartner. And we're growing!

The Role

Our Banking & Financial Services Consulting Practice is looking for a Senior Director, Consulting with focus on solutions relevant to payments network providers, to join us on our journey to become the preeminent technology services partner to the Global 2000.

We engineer modern businesses to improve everyday life. Cognizant Consulting is the Cognizant business analytical and advisory group that drives Cognizant's digital innovation and transformation strategy. Our consultants apply industry-specific domain knowledge and understanding of Cognizant's horizontal solutions to address client needs and requirements, to advise on and shape client strategies, to deliver optimum solutions that delight clients, and achieve client business goals. We work on some of the most exciting projects in the marketplace across our 7 verticals and 3 horizontals. We are looking for a "rainmaker" experienced in crafting and selling techno-functional consulting propositions that address the most pressing needs of the leading payments network providers (i.e., AmEx, Visa, Mastercard, and Discover.)

This position will help us to build our consulting business further with an existing tier one BFS client, who is already benefitting from several Cognizant payments' services and solutions.

To be successful, we're looking for Consultants who exemplify Cognizant's Five Pillars of Consulting: 1) Project Execution, 2) Expertise, 3) Business Development, 4) Practice Development, & 5) People Development. At the Director Level, this means driving cost effective end-to-end execution of consultant engagements, cultivating practice innovations, achieving financial targets (utilization, expenditures, revenue, margin), promoting Cognizant Consulting's vision & mission, and building high performing teams across the organization. In addition to enabling consulting excellence through the Five Pillars of Consulting, the specific requirements for this position are below.

Our solutions are in demand and we're passionate about making a difference. If you have experience with the above, are a selfless leader, and are committed to client-facing environment; if you want to grow your career with a team that wants to build something great together, we want to hear from you! Apply now!

Responsibilities

* Serve as a Consulting Account Partner, bringing your areas of domain expertise to Cognizant's clients, as we engineer modern businesses to improve everyday life

* Own and develop a book of business and actively engage in business development efforts, often owning quota for an account, and ensuring profitable growth for the BFS Consulting practice and for Cognizant overall. Key metrics will include

o Consulting Sales, Revenue. Gross Margin, and operating margin on target accounts

o Increase Consulting's penetration on target accounts as reflected by % of overall account pipeline and revenue

o Consulting's Impact on overall improvements in Account Sales and Revenue (e.g., cultivating and driving large multiservice line deals)

o Personal Utilization (reflecting client's perception of personal value)

* Engage in key account expansion, sales leadership, and internal executive stakeholder partnering based upon an expert understanding of such things as emerging market trends, client business direction, client requirements, evolving regulatory contexts and the feasibility of transformation goals.

* Establish and nurture relationships with cross-functional client executives and strive to serve as their trusted advisor.

* Exercise quality assurance for engagements within your remit.

* Leverage industry expertise and market sensibilities to propose forward-leaning refinement or extension of Cognizant's Advisory Capabilities (offerings) required to drive adoption in the target account(s)

* Support and develop a long-term vision for expanding Cognizant's footprint in target account(s) that simultaneously leverages and increases Consulting's impact on revenue growth

* Work with Consulting Practice leaders to create, update, and standardize consulting tools, methods, curricula, and career development requirements

* Partner with recruitment to attract high caliber consulting talent and the creation of a strong talent pipeline

* Mentor and coach consulting associates; lead people development and community-building activities

* Author thought leadership insights that are directly relevant to the target accounts supported advocates within Cognizant for the recognition of Consulting's contribution to Cognizant's profitability and market brand in the account(s).

* Participate in relevant industry panels and forums to promote Cognizant's capabilities with key stakeholders of target accounts; gather insights on emerging business needs, requirements, technology, and competitive challenges

Qualifications

* 15 + years of experience in deep domain experience in the Payments industry, including the creation and go-to-market execution of offers related to the services provided by leading network providers

* Bachelor's or Master's degree (engineering or science related degree preferred but not mandatory)

* A successful track record of setting and achieving engagement targets, controlling budgets, managing forecasts, and driving an organization of professional consultants in winning business and achieving financial targets

* Knowledge of current and anticipated industry developments in network payments platforms/solutions

* Ability to personally engage senior executives in discussions regarding domain specific business, operational, architectural, and regulatory issues to be addressed when optimizing and transforming business and IT operations.

* Ability to structure consulting engagements that effectively pull through other Cognizant Technology and Operations services offerings. This requirement implies an understanding of the issues technical and operational challenges associated with integration, deployment, and maintenance of features and capabilities of into the payments ecosystem. Representative ecosystems and participants include:

o Card Networks Ecosystem:

* Vendors: Visa, MasterCard, American Express, Discover.

* Payment Processors: First Data (now Fiserv), Worldpay (now part of FIS), Adyen, Global Payments

o Mobile Payments Ecosystem:

* Vendors: Apple (Apple Pay), Google (Google Pay), Samsung (Samsung Pay).

* Peer-to-Peer Apps: Venmo, Cash App, Zelle.

o Digital Wallets Ecosystem:

* Vendors: PayPal, Amazon Pay, Square.

* Integrated Wallets: Samsung Pay, Apple Pay.

o E-commerce Payments Ecosystem:

* Payment Gateways: Stripe, Braintree (owned by PayPal), Authorize.Net.

* Fraud Prevention: Sift, Forter, Riskified

* Possession of a robust, accessible network of contacts and presence in relevant client organizations, professional organizations, and industry forums

* Earlier experience in implementing and/or running technology-based payments solutions is preferred

* International experience supporting or driving global initiatives is a plus

* A hands-on leadership approach to create a culture and drive followership that enables exceptional outcomes; serve as a role model for Cognizant's Core Values - work as one, raise the bar, dare to innovate, do the right thing, and own it.

Work Authorization

* Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)

Location

* The successful candidate should currently live in, or be willing to relocate to, a location within commuting distance of one of the following locations

o Phoenix, Arizona

o New York, New York