End User Computing Service Delivery Manager

Cognizant is seeking an End User Computing Service Delivery Manager for a full-time opportunity in Dearborn, MI(onsite).

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Responsibilities:

* Lead and manage a team of IT support professionals, including Service Desk, Tech Lounge and desktop support staff.

* Manage the engagement and governance review meetings.

* Ensure timely resolution of end-user service issues and problems, minimizing downtime and disruption.

* Oversee the delivery and support of end-user services, ensuring high levels of user satisfaction and operational efficiency. This includes Service Desk, Deskside support and Remote end user monitoring.

* Manage the maintenance and upgrades of end-user infrastructure, including hardware, software, and network components.

* Work with external vendors to procure and manage end-user hardware and software solutions.

* Utilize the tools for performance management of End User Services. Ensure that end-user services comply with security policies and regulatory requirements. Identify and implement improvements to end-user services and infrastructure to enhance efficiency and user experience.

* Ensure compliance with company policies, procedures, and quality standards throughout the project lifecycle.

* Provide mentorship and guidance to junior team members, helping them develop their skills and advance their careers.

* Utilize expertise in delivery management to solve complex technical problems. Work on problem management to see how we can reduce repetitive issues.

* Leverage Gen AI solutions to implement automated resolutions/ Proactive resolutions

Qualifications:

* 12 plus years of Service Desk experience

* Over 3 years of Delivery Management experience