Site Support Technician (Onsite)

Cognizant North America
life insurance, parental leave, paid time off, paid holidays, 401(k)
United States, Maryland, Frederick
Nov 22, 2024
About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers! We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era! Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment. Provide hardware/software support services to onsite client including break/fix Deskside Support - Break/fix, PC staging, asset management, software installation, PC troubleshooting, printer support, process remedy ticket request, compliance tasks, account management, and provide end support to end users Implement virus detection and eradication procedures Diagnose end-user system failures and implement repair solutions Troubleshoot network devices in order to ensure connectivity from the PC to the Network Provide hardware/software support services to onsite client including break/fix Implement virus detection and eradication procedures Diagnose end-user system failures and implement repair solutions Troubleshoot network devices in order to ensure connectivity from the PC to the Network Details: Technical degree or equivalent end-user supporting experience Experience with Deskside and basic troubleshooting skills including hardware, software, printing, networking, file shares, etc. Knowledgeable in MAC and IOS Systems, Windows 7 and 10 experience - ability to resolve Windows 7/10 and MAC Operating System Issues and Errors Proficient in the latest Microsoft Office Applications (Office 365) ServiceNow or related ITSM ticketing tool experience Printer and scanner support Knowledgeable in Customer infrastructure support Mobile Device Support Experience Familiarity with Microsoft Active Directory Experience with computer asset tracking Experience with user ID creation Some experience with support and administration of network phones (VoIP system). Understanding of Symantec Virus Scan software Ability lift up to 50 lbs. when moving electronic equipment Great customer service skills Ability to multi-task Team player #LI-NC1 Applications will be accepted until 12/6/2024. The annual salary for this position is between $58,000.00 - $68,000.00 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.