Customer Service Representative

Wieland - Creating Value for Generations!

Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution. We provide a large product and service portfolio including power, automotive, ammunition, coinage, construction materials, refrigeration, electronics and many other industries. To us, metal is more than material.

Wieland's Cultural Values

Wieland's culture is what makes for a fun and rewarding place to work! As a company, we benefit daily from our employees' knowledge and abilities. With our cultural vision, we place our core values at the heart of everything we do: safety, ambition, optimism, reliability, ownership, diversity, & respect.

Wieland is hiring a Customer Service Representative. The Customer Service Representative will be responsible for providing superior quality service to our customers through effective and proactive communication, execution of the order process, and continuously challenging processes/policies in an effort to make improvements. This role is located in Louisville, KY and will be 100% on-site.

Customer Service Representative Responsibilities:

Service customer accounts, focusing on customer needs, transactional accuracy, proactive communication, and contractual business relationships. All efforts intended to provide highest level of service to customer, while respecting and working within the guidelines the business is able to operate (i.e. lead times, capacity, etc.).
• Act with a sense of urgency in responding to new item inquiries/quotes, following established guidelines and working with other Wieland businesses to appropriately identify the best source for the customer.
• Work collaboratively with the supply chain, tech services, logistics, sales and marketing, and finance teams to support the entire order to cash process.
• Implement a continuous improvement philosophy to identify and correct process and execution deficiencies.

Customer Service Representative Qualifications:

• B.S. degree required. Business, Engineering, Finance. Marketing interests preferred.
• Excellent written and verbal communication skills along with a high level of analytical ability.
• Proficiency in Microsoft Office required. Special emphasis on Excel and Access.
• Flexibility to work with multiple tasks, changing priorities, and strict deadlines while always maintaining accuracy.
• Ability to work effectively with all levels of personnel both inside and outside the Company while demonstrating superior judgment and professionalism.

Joining Wieland's team gives you...

• Benefits - Starting on Day 1! Including Medical, Dental, Vision, Disability, Life & more!
• Retirement Savings - 401(k) contribution + match.
• Work/Life Balance - Paid Vacation & Holidays.
• Growth Opportunities - We have over 8,000+ employees worldwide and 35+ locations in North America alone. Growth opportunities are limitless!
• Wellness Programs - Wieland encourages participation in our unique and personalized approach to wellness, where you are eligible to earn healthcare premium discounts as well as HSA employer contributions based on your status within the program.
• Sustainability- Wieland continues to break ground with eco-friendly solutions and push the barrier in sustainability for future generations.

Wieland is an equal opportunity and affirmative action employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees. Come join Wieland today and help us continue to build a global corporation we are all proud to belong to.