System Tech Support Analyst

SUMMARY: This position provides Application Support for internal users for various mission critical systems / applications. This position is also responsible for daily response to issues related to system functions, report authoring and ongoing rollout of systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

• Responds to, defines, researches, and resolves customer issues referred by Level one support.
• Functions as the liaison between vendors and BankUnited business units.
• Demonstrates excellent oral and written communication skills.
• Provides subject matter expertise and participates in projects related to new and existing applications.
• Follows defined change control process to test and install system patches, upgrades, or features.
• Maintains system files and monitors system configurations to ensure data integrity.
• Reviews, analyzes, and installs application systems in support of the Business lines.
• Consults with users to identify current operating procedures and to clarify objectives.
• Documents and write manuals to describe installation and operating procedures.
• Demonstrates broad, in-depth proficiency sufficient to be recognized as an authority or master performer in the applications of this competency; recognized authority/expert in subject matter area.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

EDUCATION

Bachelor's degree in computer information systems, and/or engineering or equivalent work experience related to application systems may be considered.

EXPERIENCE

• 6 - 7 years of Banking experience supporting applications required.
• 2 years of experience working in public or private Cloud is required.
• Experience researching and keeping "abreast" of industry technical/ business information security requirements and translating those requirements to the Banks information environment.
• 6 - 8 years of computer-related support experience required.

CERTIFICATES, LICENSES, REGISTRATIONS

• Six Sigma Green Belt, Certified Scrum Master (CSM), PMI Agile Certified Practitioner (PMI-ACP), and/or ITLM Certified preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong technical and communication skills.
• Customer service skills.
• Vendor management skills.
• Problem solving skills.