Salesforce UX Designer

Key Responsibilities:

The Salesforce UX Designer will be responsible for designing user-centric experiences within the Salesforce platform. This role involves collaborating with business stakeholders, developers, and other designers to create intuitive and visually appealing interfaces that enhance user satisfaction and productivity.

Responsibilities will include, but will not be limited to the following:

User Research and Analysis:

• Conduct user research to understand user needs, behaviors, and pain points.
• Analyze user feedback and usage data to identify areas for improvement.
• Develop user personas, user journeys, and other UX artifacts to guide design decisions.

• Evaluate existing applications for UX effectiveness and recommend improvements based on research findings and best practices.
• Work closely with Salesforce Developers and Admins to implement designs smoothly, ensuring technical feasibility and maintaining Salesforce best practices.

UX Design:

• Create wireframes, prototypes, and high-fidelity mockups for Salesforce applications.
• Design user interfaces that are intuitive, user-friendly, and aligned with Salesforce best practices.
• Ensure consistency and coherence in the user experience across different Salesforce modules.

Collaboration:

• Collaborate with Product Managers and other stakeholders to understand product scope and requirements, ensuring designs meet business goals and user expectations.
• Participate in cross-functional teams to ensure that design solutions meet business objectives and technical constraints.
• Present design concepts and deliverables that illustrate simplicity and user friendliness to key stakeholders effectively.

Usability Testing:

• Plan and conduct usability testing sessions to gather user feedback on designs.
• Analyze test results and iterate on designs based on user feedback.
• Ensure that final designs meet usability standards and best practices.

Salesforce Customization:

• Customize Salesforce pages using Lightning Design System (LDS) and other Salesforce UX tools.
• Collaborate with developers to implement custom components and ensure design fidelity in the final product.
• Stay updated with the latest Salesforce UX/UI trends and best practices.

Documentation:

• Create and maintain design documentation, including style guides, design systems, and user guides.
• Document design decisions and rationale for future reference.

Why join us?

With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.

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Send your resume and cover letter today along with salary expectations!

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email torecruiting@guitarcenter.com.

Professional Experience & Requirements:

• Bachelor's degree in UX Design, Human-Computer Interaction, Graphic Design, or related field; or equivalent education and experience.
• 3+ years of experience in UX design, with a focus on Salesforce applications.
• Proficiency in design tools such as Sketch, Figma, Adobe XD, or similar.
• Experience with Salesforce Lightning Design System (LDS) and Lightning Experience.
• Strong understanding of user-centered design principles, testing methodologies, usability and accessibility concerns and best practices.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.
• Ability to work independently and manage multiple projects simultaneously.

Preferred Qualifications:

• Salesforce UX certification is a plus.
• Additional experience in sales environments or call centers is advantageous.
• Experience with HTML, CSS, and JavaScript for prototyping.
• Knowledge of Agile development methodologies.
• Experience with accessibility standards and practices.

Pay Rate:$101,600 - $129,503 / annually depending on background and experience.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations

About Guitar Center

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290 stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.

E-Commerce brands Guitar Center, Musician's Friend and WWBW offer online sales of a broad selection of music products.The Music & Arts division operates more than 220 stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. AVDG and GCPro headline the enterprise audio-visual integration business, delivering a best-in-class commercial and residential customer experience.