Knowledge Management Specialist (BHA/FARO)

Team Credence is a multi-company partnership proudly led by Credence, an industry leading government contractor with a longstanding commitment to USAID and its global health and humanitarian missions. In concert with our small business partners-ZemiTek (8(a), EDWOSB), Claro KC (SB), EnCompass (WO), and Global Emergency Group (SB)-Team Credence operates as one team, bringing together exceptional USAID institutional support experience, technical leadership, and an unmatched commitment to BHA and its mission.

USAID's Bureau for Humanitarian Assistance (USAID/BHA) is the lead federal coordinator for international disaster assistance. USAID/BHA provides and coordinates U.S. Government (USG) international humanitarian assistance to save lives, alleviate human suffering, and reduce the physical, social, and economic impact of rapid and slow-onset disasters by helping people in need become more resilient to future crises. Team Credence, through the Bureau for Humanitarian Assistance Support Contract (BHASC), provides operational and administrative support to provide and coordinate humanitarian assistance and maintain 24/7 response capability.

BHA's Office of Field and Response Operations (FARO) leads and manages operational assistance and the purchase and delivery of goods and services in response to declared foreign disasters and international humanitarian needs in key functional areas on behalf of USAID/BHA, including supply-chain management, procurement, logistics, oversight, and operational coordination with the U.S. military.

This Knowledge Management (KM) Specialist position is located within the Response Resources Division (R2D) within FARO. Day-to-day work assignments and oversight are provided by the R2D Division Chief or their designee with formal supervisory and evaluation functions performed by a ZemiTek contract supervisor.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provide data analytics and developing projections based on available response information and synthesize findings for leadership.
• Manage performance data and update relevant databases, trackers and spreadsheets regularly.
• Manage data across multiple systems as required.
• Maintain and provide recommendations to improve existing guidance and KM tools.
• Maintain staffing databases and provide accessible knowledge resources to the rest of BHA on staffing availability, skills, and previous BHA experience.
• Research means of capturing program and technical skills and expertise to strengthen professional staff response readiness.
• Assist in supporting teams in applying knowledge management principles and best practices.
• At the direction of the R2D Chief/Team Lead, assist in execution of long-range plans, goals, and objectives of the Knowledge Management program.
• Train employees on using Knowledge Management tools and filing systems within the Enterprise Architecture.
• Assist the R2D Division to identify the internal and external best Knowledge Management practices.
• Coordinate with colleagues in FARO and other BHA offices, as requested, in support of knowledge management and learning activities.
• Support teams in applying knowledge management principles and best practices.
• Develop and support implementation of templates and systems to standardize communication, learning, and capacity development.
• Prepare and report out on the Office level learning initiatives.
• Support special projects as assigned.

• Minimum Education and Experience
  • MA/MS and 0 years of relevant experience, OR
  • BA/BS and 2 years of relevant experience, OR
  • High school diploma and 6 relevant years of experience
  • Experience must culminate in a set of responsibilities similar to those of this position.

• Preferred Education and Experience
  • MA/MS and at least 2 years of experience in content management, information science, or data science, OR
  • BA/BS and at least 4 years of experience in content management, information science, or data science, OR
  • High school diploma and 8 years of experience in content management, information science, or data science

• Must be able to obtain and maintain a US Government issued Secret clearance for the duration of your employment.

Additional Qualifications and Requirements

• Posses excellent judgment and reliability;
• Have strong organizational skills and exceptional attention to detail;
• Possess excellent oral and written communication skills;
• Have strong working knowledge of Microsoft Office and Google Suite;
• Be able to multitask and work under deadlines in a fast-paced and collaborative environment;
• Be capable of prioritizing tasks and follow up on actions without prompting;
• Be flexible and adaptable to changing circumstances; and
• Be willing to go the extra mile and participate as an active team member who assists other team members as necessary.
• Working Conditions and Physical Requirements:
  • In-person work requirement with the ability to telework;
  • Lifting in excess of 25 lbs, standing for long periods of time, transporting equipment, etc. may be required depending on role.

Team Credence Values and Core Performance Competencies

• Accountability: Takes ownership of work responsibilities and holds high standards. Keeps commitments and takes appropriate actions to meet obligations. Pursues efficiency and effectiveness and adheres to organization policies and procedures.
• Collegiality: Recognizes that everyone at BHA and USAID unites in a common purpose and respects each other's abilities to work toward that purpose. Treat others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations. Adheres to organization philosophies on culture, diversity, and inclusiveness.
• Capability: Assesses and recognizes own strengths and weaknesses; pursues professional development aligned with organizational role, contribution, and goals. Proactively shares knowledge with others to foster learning across the organization.

Full pay range for this position is $86,000.00 to $102,000.00 per year, with the starting wage determined based on candidate's knowledge, skills, experience, as well as budget availability.