.Net Product Technical Support Analyst

Title: .Net Product Technical Support Analyst

Location: Mesa, AZ - Hybrid (3 days' onsite and 2 days' work from home)

Job ID: 61484411

Build a Meaningful Career and Transform Healthcare with Cognizant TriZetto

When you join Cognizant's TriZetto Product House you not only touch the future, but you shape the next generation of healthcare. Come be part of a culture that Innovates through hackathons, celebrates through numerous rewards and recognition programs, and recreates through various flexible workforce benefits supporting a healthy work/life balance. Apply today and begin building a meaningful career that matters.

Authoring business requirements for functionality to be delivered as part of the TriZetto product portfolio. Collaborating with other stakeholders to create the high-level designs and the detailed functional design artifacts that will be used to develop TriZetto products and solutions. Serving as a subject matter expert in all areas of the software development life cycle (i.e., software engineering, quality assurance, and technical communications), assists customer support, sales and consulting/implementation services.

Job Title: .Net Product Technical Support Analyst

Role: Individual Contributor

Essential Functions:

* Be able to research & resolve complex and critical incidents using the internal and external tools available in client environments

* Brainstorm and leverage vendor and development support to gather additional data points assisting the research

* Facilitate discussions with diverse stakeholder group and achieve root cause analysis

* Innovate, develop and deliver digital self-serve initiatives by creating and helping to build and participate in our client community and in-house tools.

* Establishing and maintaining effective working relationships with customers, both internal and external.

* Articulate ideas and information effectively in senior level client and leadership meetings

* Provide problem solving related coaching to team members

* Participate in administration of our Knowledge-based Support system, including publishing content to our AI powered tools for use across all our support channels.

* Mentoring junior analysts- as well as providing knowledge transfer to more junior development associates

* Managing a workload of support incidents of increased complexity on a timely basis.

Qualifications:

Education: Bachelor's degree in Computer Science or related Information Technology field. Master's degree preferred.

Required Experience:

Minimum of 6 years' related experience in developing / enhancing / supporting products using latest web technologies.

Desired Experience:

* Healthcare (Health Plan) industry experience preferred.

Behavioral Competencies:

* Must possess strong analytical and problem solving skills.

* Strong written and verbal communication skills.

Technical Competencies:

* Working knowledge of TriZetto applications, primarily Facets and QNXT, SQL, .NET and Claimsphere.

* Working knowledge of infrastructure including application, database and operating systems.

* Knowledge and understanding of HIPAA, X12 and EDI transactions.

* Hands-on experience with profiler for UI, application code and database, webserver logs (IIS/WebSphere/Tomcat)

* Knowledge of latest technology stack - Kubernetes, Kafka, ActiveMQ / RabitMQ, Angular, Python is preferred.

Travel

* Travel or Attendance at Meetings, Events, Client Visits or No Travel

Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.

If you are content with ambiguity, excited by change, and excel through autonomy, we'd love to hear from you!

Apply Now!