Site Support Technician (Onsite)

Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS) is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

* You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future *

Job Title: Site Support Technician (Onsite)

• Provide hardware/software support services to onsite client including break/fix.
• Deskside Support - PC issue resolution, PC staging, asset tracking, software installation, printer support, handling remedy ticket requests, ensuring compliance, managing accounts, and providing end user support.
• Implement virus detection and eradication procedures.
• Diagnose end-user system failures and implement repair solutions.
• Fix network devices in order to ensure connectivity from the PC to the Network.
• Provide hardware/software support services to onsite client including break/fix.
• Implement virus detection and eradication procedures.
• Diagnose end-user system failures and implement repair solutions.
• Solve network devices to ensure connectivity from the PC to the Network.

• Technical degree or equivalent experience end-user supporting experience.
• Experience with Deskside and basic fix skills including hardware, software, printing, networking, file shares, etc.
• Knowledgeable in MAC and IOS Systems, Windows 7 and 10 experience - ability to resolve Windows 7/10 and MAC Operating System Issues and Errors.
• Proficient in the latest Microsoft Office Applications (Office 365).
• ServiceNow or related ITSM ticketing tool experience.
• Printer and scanner support.
• Knowledgeable in Customer infrastructure support.
• Mobile Device Support Experience.
• Familiarity with Microsoft Active Directory.
• Experience with computer asset tracking.
• Experience with user ID creation.
• Some experience with support and administration of network phones (VoIP system).
• Understanding of Symantec Virus Scan software.
• Ability lift up to 50 lbs. when moving electronic equipment.
• Great customer service skills.
• Ability to multi-task and great teammate.

Applications will be accepted until December 08, 2024.

The annual salary for this position is between $ 63,000.00 - $ 74,500.00 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an Equal Opportunity Employer M/F/D/V. Cognizant is committed to ensuring that all current and prospective associates are afforded equal opportunities and treatment and a work environment free of harassment.

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network Assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.