Front Office Associate

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This position is full-time, working M-F 7:30am - 4:00pm with rotating Saturday's.

RAYUS Radiology is looking for a Front Office Associate II to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate II, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, greeting and registering patients in a cheerful, professional, and sincere manner, and performing other duties as assigned. In addition, serves as a resource to the team and other departments. With a float position, you may be required to cover at other locations within their scheduled time as needed. This position is full-time, working 7:30am - 4:00pm.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

(60%) Registration

• Greets and checks-in of patients scheduled for imaging services; processes payment as needed
• Answers phones and handles calls in an efficient and friendly manner
• Fields calls appropriately for center associates
• Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
• Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up
• Orders office supplies as needed
• Maintains supply of patient information sheets
• Pushes imaging via electronic interfaces
• Completes confirmation calls and provides preparation instructions to patient
• Faxes reports, billing information, and medical release forms as requested

(15%) Scheduling

• Arranges transportation, interpreters, and hotel accommodations for patients when appropriate
• Enters and submits patient exam orders
• Verifies orders match exam schedules
• Schedules referrals and ensures proper authorizations are obtained
• Schedules walk-in patients
• Processes requests for image orders and CDs from referring physicians and patients
• Maintains an up-to-date and accurate database on all current and potential referring physicians

(15%) Insurance

• Verifies patient's insurance
• Pre-certifies all exams with patient's insurance company
• Obtains insurance authorization
• Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
• Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines

(5%) Team Support

• Acts as a resource to the team and other departments
• Assists in the training and onboarding of new hires, when applicable
• Supports process improvement initiatives to improve accuracy and patient experience
• Assists with special projects as assigned

(5%) Performs other duties as assigned

Required:

• High school diploma or equivalent
• Working knowledge of Microsoft Office
• Proficient with using computer systems and typing
• 1+ years medical front office experience, with demonstrated ability to serve as a resource to others and identify process improvement opportunities

Preferred:

• Bilingual

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services!

RAYUS Radiology is an EO Employer/Vets/Disabled.