Sales Adviser, Premium Stringed Instruments

Position Summary: Gear Advisor, Premium Stringed Instruments

The Platinum and Private Reserve Guitars Guitar Advisor position is responsible for demonstrations and sales of Premium Stringed Instruments, inbound/outbound phone consultations, shipping and receiving, instrument set-up, inventory control, maintaining a detailed customer database, assisting with photography and serial number verification. This position also should have a willingness to learn, a keen interest in guitars and basses, an entrepreneurial mindset, and a passion to deliver exceptional "concierge" service in which all customers are special.

Responsibilities will include, but will not be limited to the following:

• Sells merchandise to customers in conjunction with answering their questions concerning price, availability, and use of premium stringed instruments.
• Demonstrates various instruments for customers both in video meetings and over the phone.
• Performs outbound sales calls to customers while maintaining customer call lists and leads.
• Takes part in all facets of sales and customer support; a team environment in which all staff share the workload.
• Provides verbal and/or written clarification of instrument availability status and specifications such as playability, tone, grade of wood, and special characteristics relating to the instruments in stock.
• Provides recordings and additional photographs of products as requested by customers.
• Ensures that product meets customer's specifications prior to and after shipment. Including follow-up calls and written communication.
• Maintains an extensive, detailed customer database for marketing, sales, and customer retention.
• Tracks customer orders and notifies customers of order status.
• Performs instrument inspections and special needs set-ups as business dictates.
• Verifies proper ship methods and upgrades ship methods as necessary to ensure customer satisfaction and pricing for methods agreed upon with customers.
• Verifies accuracy of product photos in order to capture the instruments' best qualities and the provided information is correct.
• Maintains detailed, current knowledge of guitars and basses, amps and effects, accessories, guitar manufacturers, and user forums.
• Additional duties as assigned.

About Guitar Center

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity, and fulfilling our mission with passion.

The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290 stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.

E-Commerce brands Guitar Center, Musician's Friend, and WWBW offer online sales of a broad selection of music products.The Music & Arts division operates more than 220 stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. AVDG and GCPro headline the enterprise audio-visual integration business, delivering a best-in-class commercial and residential customer experience.