Software Asset Manager

Agile Defense, LLC
United States, Alabama, Huntsville
Dec 18, 2024
At Agile Defense we know that action defines the outcome and new challenges require new solutions. That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next. Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility-leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation's vital interests. Requisition #: 686 Job Title: Software Asset Manager Location: Redstone Arsenal Huntsville, Alabama 35898 (Hybrid) Clearance Level: Active DoD - Secret Required Certification(s): ITIL v4 Foundations Certification SUMMARY A full range of information technology (IT) support services is necessary to satisfy enterprise missions, goals, and objectives in the areas of IT Services, Enterprise Design/Integration/Consolidation, IT Education/Training, IT Program/Project Management, Systems Operations and Maintenance, Network Support, and embedded Information Systems Security, Cyber Security, and Information Assurance to the Program Executive Office Aviation (PEO AVN) Information Technology Support Services. We are currently seeking a Software Asset Manager to support the PEO AVN Office of the Chief Information Officer (OCIO) in Huntsville, AL. The Software Asset Manager position is responsible for managing the inventory, acquisition, compliance, and agreement for the IT portfolio of commercial and custom-developed software. JOB DUTIES AND RESPONSIBILITIES Develop new documentation where necessary to support SAM processes. Contribute to effective service delivery of software services in ServiceNow. Mature and revise the Software Asset Management strategy to reflect business priorities and technology changes. Proactively identify process improvements to ensure effective license management and usage ensuring optimal use of technologies and resources. Monitor effective license positions and ensure adherence to vendor terms and conditions of use. Maintain license entitlement data. Identify and action opportunities for license reclamation and optimization. Leverage existing / new tools to automate the collection of software information (install & usage) to simplify current processes and provide more focused, exception reporting. Review software license requests prior to implementation to determine if reuse or the procurement of new licensing is required. Ensure overall license compliance across all software titles in the environment. Review software license reporting with business representatives and assist in the overall understanding of the licensing model and allowed usage (as required). Gather, organize, and analyze software usage trend data to determine maintenance/support requirements and coordinate with business lines to effectively determine strategy for acquisition/renewal of maintenance support program enrollments. Lead external software audit activities including readiness assessment, vendor coordination, data analysis, remediation, and communication. Extract usage reports from ServiceNow. Validate users for renewals. QUALIFICATIONS Required Certifications ITIL v4 Foundations Certification Education, Background, and Years of Experience Bachelor's Degree and 5+ years of relevant experience Active Secret Clearance Awareness of DoD cyber security policies and practices General technical experience preferred ADDITIONAL SKILLS & QUALIFICATIONS Required Skills * Demonstrated ServiceNow Asset Workspace & SAM Pro proficiencies * Expert knowledge of software licensure and entitlements * Software Asset Management best practices * Familiarity with software orchestration * Effectively engage and brief senior level management chain of command * Documentation generation * Strong attention to detail * Problem Solving WORKING CONDITIONS Environmental Conditions The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Hybrid, PEO AVN personnel are required to be onsite a minimum of 20%, or 2 days per pay period (2 weeks). Telework schedules are subject to manager approval. Strength Demands Sedentary 10 lbs. Maximum lifting, occasional lift/carry of small articles. Some occasional walking or standing may be required. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Physical Requirements Stand or Sit; Walk; Use Hands / Fingers to Handle or Feel; See Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are. Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do. Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated. Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support. Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task. Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges. Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35 (c) Apply for this job