Key Account Manager

All about us

You likely know us as an insurance company, but that's just a portion of what we do. Hundreds of thousands of North Dakotans trust us to provide them with personalized service and unmatched access to care. It's a mission we take seriously.

We also work with entities throughout the state to challenge the cost and complexity of health care in North Dakota. This uncompromising goal requires caring, innovative people who are ready and willing to help create a new level of health and well-being in North Dakota and beyond.

Work environment

This opportunity is open to a hybrid or in-office working arrangement out of the Fargo, ND or Bismarck, ND office locations. This role may include some travel outside of the local area.

We empower our employees to find a work style that is best for them. Learn more at Life at Blue | BCBSND.

Pay information

• Pay Level: 024
• FLSA Category: Exempt - Salaried
• Individual pay will be based on skills, experience, qualifications, location, internal equity, and other relevant factors.
• Opportunities for continued salary growth through a performance-based merit program.
• This position is eligible to participate in the company's sales incentive plan.

A day in the life

The Account Manager - Key is responsible for overseeing the management of assigned key accounts. This position serves as a point of contact for existing key accounts, maintaining long-term relationships and maximizing sales opportunities during the renewal process.

Your responsibilities will include

• Develops, maintains, and assesses client accounts, and builds favorable relationships with clients.
• Focuses on growing and developing existing accounts, together with generating new business within these accounts.
• Crafts targeted strategies designed to meet specific client needs and strategically plans, negotiates, and influences the interactions and relationships with customers, their broker/consultant and internal team members to retain the account.
• Prepares, presents, and sells renewals either directly or in collaboration with consultants or brokers, providing benefit plan options and financial alternatives.
• Develops and implements effective retention strategies and additional sales opportunities either directly or in collaboration with consultants or brokers and responds to formal requests for proposal (RFP) and requests for information (ROI).
• Establishes and executes annual group business plans.
• Develops and maintains a detailed knowledge base of customers to become an extension of the customer's business by providing insightful advice and education.
• Meets regularly with assigned key accounts and ensures clients are consistently satisfied with the organization's products and services.
• Provides consultative plan management throughout the year. Proactively assesses, clarifies and validates client needs on an ongoing basis and incorporates group customer values when creating the business plan, coordinates the involvement of Company personnel, including support, service, and management resources in order to meet account performance objectives and customers' expectations.
• Creates sales opportunities identifying up-selling opportunities with existing clients.
• Maintains knowledge of company products in the healthcare industry, new service offerings, policies and procedures, and regulations impacting the business and industry.
• Ensures necessary documentation is completed and appropriate internal systems are updated.
• Develops a professional rapport with clients to enhance new and ongoing business relationships.
• Travel outside of core business location may be required.

What you need to succeed

• A Bachelor's degree in Business, Sales, Communication, Marketing or a related field. Equivalent combination of education and experience can be substituted.
• Minimum of 3 years of consultative selling experience for key or large/complex accounts within the insurance industry is required; medical insurance, account management or operations experience is preferred.
• This role is required to have or obtain a North Dakota Insurance Producer License, including the passing of the Accident and Health and Life and Annuity exams within 3 months of hire and maintain continuing education requirements annually.
• Strong communication and customer service skills with the ability to interact with brokers, consultants, clients, internal staff and business stakeholders, etc. with an ability to read between the lines and listen for what isn't being said
• Extremely organized with exceptional follow through.
• Be a problem solver with the ability to research, analyze and define methods, practices, and procedures to resolve issues.
• Desire to expand knowledge base as insurance products continue to evolve in the workplace.
• Brings a creative mindset and a go-get-em' attitude to find ways to improve upon processes and projects.
• A strong ability to prioritize and organize work with varying timelines for projects and daily work.

Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

Benefits

• Affordable medical, dental and vision coverage accepted throughout the United States
• Employer funded Lifestyle Spending Accounts, Health Savings Accounts and Health Reimbursement Arrangements
• Employer-paid life and disability insurance
• 401(k) retirement plan with company match and immediate vesting
• Paid holidays, paid time off (PTO), PTO donation program, and paid parental leave
• Voluntary benefits including Accident, Hospital Indemnity, Critical Illness, Term/Whole Life, Cancer Care Insurance, and more.

Additional company perks

• Robust mental health offerings including an Employee Assistance Program, Learn to Live, meQ.
• Comprehensive learning and development opportunities and an Educational Assistance Program.
• 16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours.
• Employee recognition, community initiative events and yearly company outings.
• Workplace flexibility offering different options for working arrangements and the freedom to make time for important commitments.
• Opportunities to connect through employee committees.

Equal opportunity employment

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity.

For questions, please email careers@bcbsnd.com.

This job posting will be closed 12/6/2024 at 8:00 a.m. (CT). No further applications will be considered.