Sales Operation Manager

Rumpke is a family owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.

When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.

This is your opportunity to make a difference for you and your family. Come join our team!

The Sales Operations Manager will work in partnership with the Sales leadership team, finance, HR and IT teams to prioritize projects, and implement process strategies, goals, metrics, and best practices that are aligned with Rumpke's organizational goals. They are responsible for identifying the impact and requirements for business processes to support the sales organization's "To-Be" vision. They will also be responsible for verifying and measuring that the business objectives are being met by the team. The Sales Operations Manager will be instrumental in supporting the ongoing growth and success of Rumpke.

Responsibilities of Position:

• Design, implement, and continuously improve sales operations processes, CRM management, technology stack, reporting, & sales forecasting to enhance efficiency and productivity.
• Manage sales-related projects, such as implementing new sales tools or launching new products.
• Identify and eliminate bottlenecks in the sales funnel.
• Responsible for ensuring that all Sales operational processes are efficient, effective, and provide a user-friendly and enjoyable experience to our internal users and customers.
• Define and promote business process changes which continuously increase the maturity of the process and support the ongoing growth.
• Manages and resolving business and operational issues in an innovative, efficient, and effective manner while focusing on customer satisfaction.
• Identifies performance gaps and launches remedial initiatives accordingly.
• Interacts with senior management, business partners, and vendors to manage expectations, prioritize, and negotiate or influence significant matters.
• Develops and reviews training plans for new application releases or changes.
• Other duties as assigned.

Skills & Abilities Needed for Position:

• Knowledge of sales methodologies and best practices.
• Build strong relationships with sales leaders, HR, finance, and IT to ensure alignment of all sales efforts.
• High emotional intelligence.
• Ability to organize and deliver presentations in front of groups.
• Ability to train team and business employees.
• Outstanding interpersonal, verbal, and written communication skills.
• Ability to manage multiple projects simultaneously.
• Excellent analytical and problem-solving skills.
• Excellent planning and organizational skills.
• Ability to direct and prioritize the workload of the team.
• Ability to work independently, prioritize own tasks, and tasks of others.
• Good team player, and willingness to assist others, and share expertise.

Physical Requirements in a Regular workday:

• Rarely lifting/carrying/pushing/pulling a max of 20lbs.
• Continuously sitting, standing, and walking in office environment.

Additional Working Conditions/Aspects:

• Ability to travel between offices, as required.
• Ability to work flexible hours; overtime, weekends, and/or holidays.
• Legally eligible to work in the United States.
• Valid driver's license (if applicable).
• Must successfully complete pre-employment testing.
• Must be able to read and speak the English language.

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.